Southern New Hampshire Medical Center

I recently went to both St Joseph's and Southern and NEITHER hospital properly listened to me or addressed my pain. Both was waiting for 7+ hours for the bare minimum if that. I have been in excruciating back pain that radiates up and down my back, shoulders neck and legs for nearly a month, and has caused significant weakness/numbness in my legs, feet and hands. This has greatly affected my physical and mental health, I cant play with my children, I cannot do my job as an LNA, I can hardly lift my infant up or down, I feel unsafe carrying my daughter up/down the stairs etc. No one has any interest in actually figuring out what is wrong with me. Just send me on my way with muscle relaxers or steroids that do not work or I cannot take. They refused to do an MRI when all symptoms point to something neurological or an injury like a herniated/bulging disc. I went from feeling defeated to completely and utterly hopeless as it continues to worsen. And I have completely given up finding an answer because of these "doctors." I know what they see. They see a young girl in pain and assume I am drug seeking. I do not want pain medications, I dont want to mask the pain, I just wanted somebody to listen to me and to put in the effort to get an answer and help me get better so my life could go back to normal. Ill never go back for help for any reason, unless it is life or death. Now Im praying its a brain tumor or cancer and it kills me because I cannot get the help I need, and I am in such pain. I have never experienced anything as defeating and frustrating and de humanizing such as the Nashua ER departments. I left both departments bawling not from the pain, but from the frustration and hopelessness and the lack of concern as to why a relatively healthy 27 year old is all of a sudden in debilitating pain.

I had surgery at SNHMC a couple of days ago. I was very impressed with all of the staff. Everything was running well and I was cared for with skill, decency and respect. The facility is clean and modern. It was my first inpatient experience there and I will go back should I need surgery or emergency care again.

I have been a patient at Nashua Center for Internal Medicine for the past three years, and my experience with the providers themselves has generally been fine. However, I am extremely disappointed with the customer service and billing communication. When I recently asked reasonable questions about a billing issue related to my annual physical, the responses I received were rude, dismissive, and unhelpful. Instead of clearly explaining the charge or reviewing the concern, I was repeatedly told to contact my insurance, without any effort to clarify the situation from the office's side. As a long-term patient, I expected more professionalism and respect when asking questions about billing especially for a preventive visit. The lack of clear communication and the tone used by the billing/customer service staff were very frustrating and unnecessary. I hope the clinic improves how billing concerns are handled and trains staff to communicate more respectfully with patients.

I had surgery yesterday and I received excellent care. From the moment I entered the area for prep to my release, every single person was professional and caring . They were very clear about what was going to happen to me before they preformed any procedure. They were pleasant and always a greeting with a smile. I want to thank the pre op staff, post op PT staff, and the OR staff for the profession and caring treatment. It sure made my day easier and positive. I look forward to having the second knee done at SNHMC. Thanks again to all the staff.

I was brought to Southern by ambulance around 1am on June 1st. The entire ER staff was wonderful. After several hours in the ER, I was admitted to a room. This is when things started to go downhill. Whole several members of the staff were wonderful, others were far from it. Above all was a nurse named Mike. I had him my first day there. He was very unorganized and took forever to do his job. He and an LNA were talking about how nice it was outside and he couldn't wait to get out and enjoy the weather. Then he commented that the only problem was that he had to come back tomorrow, and the day after that, and the day after that, etc. I told him he absolutely did not. That there were many jobs you could do you did not like, but being a nurse was not one of them. He told me he was only there for the insurance. On my last day there I had him again. He needed to get me out of bed for discharge. I had just had spine surgery so I wanted him to use a gait belt as a precaution. He told me he had never used a gait belt and didn't feel there was a need. I have one leg that is paralyzed from surgery. I was not getting up without using one. He told me he would go try and find one. Once he did, he brought it to my room but did not know how to use it or understand the need for it. I do not understand how an RN does not know how to use a gait belt to safely transport a patient out of bed. He did not call for anyone to help. I did not feel safe. He made my experience at Southern a very bad one.