Patient
Tell them to answer their phones. They claim they are open at 8:00am, but good luck getting ANYONE to answer. The excuse I received is they're very short staffed, and they're "checking patients in all day. Only 3 of us answer the phone here, and 1 is work from home." Yet, if you walk in there, they have self-check in kiosks, and the ladies behind the desk don't have the appearance of being gainfully employed. I'm not sure if the issue is lack of being tech savvy or "I hate my job, so I'm gonna not answer the phone out of spite because it's not my job," but it needs to change. Go ahead and walk in the office, sit down, and call them and press option 2 to make, change, or cancel an appointment. See if anyone answers. The only line that got back to me and returned my call was the doctor team. How can I receive the care that I need and change my appointment if I need to do so, if the entity responsible for answering the phone at that option... does not answer the phone? You could have the best doctor in the world, but it's the care team that gets you to that doctor for the appointments is bad starting from the folks behind the desk that answer the phone, leading all the way up to the doctor and there's a break in the chain... I will not continue my care there because that break in floors communication could lead to dropping the ball when it comes to insurance, dropping the ball when it comes to notifying the doctor of something, dropping of the ball when you need it to change an appointment before the grace period, or anything else. Nothing more frustrating than calling a doctor's office and can't reach anyone when you have separate lines for making an appointment versus scheduling surgeries or procedures versus doctor's teams and no one's answering on any of them.