University Healthcare Physicians

This is for the Pre-Surgical Clearance phone call and office staff only: I can never get anyone to actually answer the phone. The call back expectancy when you leave a message is 50% of the time and days later. My pre-op phone appointment was removed from my online chart and the time was changed from 7am to 3:30 pm. I was never notified. No phone call, no email, no text, and no message in the patient portal/mychart. Had I not called to confirm, I would have never known about the time change and would have missed the call completely. Since I am less than a week out, the procedure would have probably have to be canceled. I have two other medical documents with the originally scheduled call time of 7am. My confidence in this staff is completely gone. It will be a miracle if I am given the correct information of where to go for the procedure and what time to actually show up. Very, very sad.

Martinsburg university healthcare has gotten so bad that they forget they have patients....I'm hearing peaple yell for nurses and no one answer....even heard some one say they were done with this place..put their clothes on and walked still yelling....gotten to the point even I wouldn't bring my dog here....wish I knew who I could call to do alot more complaints

Miss Laura went out of her way to help me- went above and beyond was very much appreciated!

Bouchers now i use a food port can not eat

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