Kaiser Permanente Tacoma Medical Center

My experience Michael Timothy Alston MD was very informative and assurance that I was doing ok and to take it easy. I had a really nice experience with him and if didn't live to far I definitely would be coming back to this location. The staff is super friendly and the nurses were super kind and made sure I relaxed during my visit, as I just had my baby days ago they wanted to assure me I was ok and to take my time. Everyone really cares and made me feel super comfortable. Dr Alston also really knows his stuff and hold himself to the highest standards to make sure we are getting the proper care that we deserve. I highly recommend this facility. I wouldn't have said that I'm the beginning but I'm glad I gave them a chance, because I learned that it was not the people that I was unhappy with but with the system. I'm glad i waited to do my review till the end of my pregnancy. Dr. Niu and Dr wheeler and their staff are amazing as well im so thankful of how they all really took me seriously and didn't force anything or talk me out of tying my tubes like most drs would have they respected my decision and offered me whatever I needed and any questions I had were always in a timely manner. My baby was safe and I was safe and the whole experience I would not have it any other way. Also they work with Maternal Family Medicine and Dr MCMann is amazing as well and the diabetic staff. They made everything flow smoothly as well and made sure baby and I were safe. Thank you to everyone here and those who work with and through them that I came across.

I visited this urgent care recently and had a genuinely good experience overall. When I arrived, the check-in setup was a bit confusing -- the sign was far from the desk, the seating was too close, and the receptionist didn't realize I was just trying to sit down while holding my daughter. But once it was my turn, Amanda handled everything with complete professionalism. Her tone, patience, and clear communication made a big difference. She helped with check-in, answered co-pay questions, and even made sure my daughter's blanket and my jacket were brought to our room. The nurse who assisted us was amazing, and the doctor was excellent -- thorough, kind, and quick to refer us to the right specialist. I also feel like there have been some positive changes in management, because the overall service and teamwork were noticeably better. Despite the initial frustration, the staff truly showed how much they care. Overall, a positive and appreciated experience.

Dr. Holmes was outstanding in every aspect of my care, including my left hip replacement surgery, which he was able to schedule earlier due to a cancellation. He is highly skilled, takes the time to clearly answer questions, and genuinely made me feel comfortable and confident throughout the entire process. His professionalism, expertise, and excellent bedside manner made this a truly positive surgical experience.

The doctor that came into my room was so awesome! The very first thing he said to me was,"I'm going to do everything I can to help you." The nurse in triage was very very nice to me and every nurse that I came into contact with was very kind. The lady that came to take my blood had a wonderful attitude and I enjoyed meeting her. This is my second time in Urgent Care since I've had my new insurance. Both times I have been treated so well and they made the experience as best as they could. The only thing that needs a lot of improvement is the way I was treated when I was checking in. The girl working there acted like I was just a bother. It's a shame too because that's the first person that you come into contact with. I just ignored it and luckily I had a really good experience after that. I will definitely be back if I have another issue and I can't get in to see the doctor for a long time. I really can't emphasize enough how wonderful the doctor was and everybody on the medical staff. The nurses were awesome!

I want to give a huge shout out and all the credit to my care team in the surgical center. This was my first surgery ever and I cannot say enough good things about Dr Virginia Sue, Nurse Elizabeth, CRNA Shannon, the anesthesiologist (forgive me for not remembering the name)! Everyone was so kind and explained everything so well. They made my first major life event go so well! I mean even the women who wheeled me to my car was a wonderful woman. I know the facilities are dated but man, the way they cared and treated me, I would have thought I was in a high end Hospital.