Pulse Heart Institute Cardiology and Vascular - Spokane Valley

Trying to call and ask a simple question. The first person speaks another language and talks so fast we struggled through 5 minutes of language barrier. The line was transferred and then I got a voice mail. After already being on the phone for 5 minutes, the last thing I want to do is repeat myself in a msg. All the information was already validated with the last person. IN HOPES that someone MIGHT get back to me? Like what the heck, This is the heart institute for gosh sake. Heart patients need to actually get through and speak with a HUMAN. Health care has just bottomed out. If you aren't private pay, you're lucky to live to be 80.

Dr. Ellie Mueller is fantastic. She is loved by her staff and it is obvious why. She is empathetic, intelligent, and shoots it straight. The front desk gals have been more than helpful, especially Susan who went out of her way to help me out. All the staff were professional and kind. These folks deserve high praise, thank you!

This was my second visit. My first being at least 6 months ago. I scheduled and my appointment was at 3:45. I was a little late, arriving inside at 3:49. I told the receptionist i was there for a 3:45. To which she said " you are late to your appointment". She then told me I was to arrive 20 minutes early to do some things. Noone at any point had told me arrive 20 minutes early. I even received a phone call early in the day from them and again noone said to arrive 20 minutes early. If I am supposed to be there at 3:25 why was i not scheduled for 3:25? If i had to do something before 3:45 its part of my appointment and should be scheduled as such. Especially if you are not going to inform someone that it is imperative to arrive early or risk losing your appointment. Now everyones time has been waisted.

I am so very happy finding a great cardiologist office! I had high anxieties before going in, but all my questions and concerns were answered quickly and efficiently. Dr. Ferraro listened to all my concerns (prior to a surgery I was having) and ran all the tests and took the time to explain everything to me, in terms I could understand!! The entire staff was amazing.

I am a recently retired Emergency Department RN of 40 years; my last employment in North Idaho. I am so pleased with Pulse. I am treated with respect and am acknowledged for the expertise in my field. My questions and anxieties were answered with expertise and patience. All staff are wonderful, friendly and efficient. Thank you! Highly recommend