Providence Medical Park - Spokane Valley

We have been very impressed with Providence Medical Park's urgent care center. We have visited them twice this week. Both times the staff were professional, kind and knowledgeable. Wait times were minimal and the facility was clean and comfortable.

I'd like to make a suggestion, if I'm going to be on hold for many minutes, could you please change that awful music?? It makes me want to throw my phone at the wall! It's like finger nails on a chalkboard! It's like ear piercing grates on the nerves funeral parlor music! How about some nice soothing music, like this.

Title: Inhumane Policy and Fraudulent Billing at Providence (Kaelin Whitcomb) I had one of the most disappointing healthcare experiences of my life at Providence with Kaelin Whitcomb, FNP. I scheduled a standard well check. I had no medical concerns, didn't ask any questions, and didn't request lab work. The only reason I went was to request a routine prescription refill. I knew Providence had a policy about being billed for anything "outside the scope" of a well check, so I intentionally kept it brief and on-topic. Despite this, I was billed for two visits. The clinic said I went beyond the scope of the well check--but couldn't explain what that scope is or what I did that triggered the second charge. They also refused to define what is included in a well check at all. The appointment itself was completely scripted. I wasn't invited to speak, ask, or engage. It was cold, rushed, and impersonal. Providence's policy of not allowing questions, labs, or refills during a well check is not only inconvenient--it's inhumane. It reduces care to a checklist and leaves no space for real preventive medicine or meaningful connection with your provider. Patients deserve clarity, respect, and ethical billing practices. I received none of those things.

Friday night at 6PM I checked the online waiting time at Urgent Care. It said only one person waiting and I could get right in. It said they were open until 7:30PM. I arrived there at 6:55PM and there was a sign that said closed. The receptionist staff was still there working so I went past the sign and asked what was going on. They said we only have three providers and only see 100 people a day. I was number 101 so I'd have to come back. They were very nice and obviously they don't make the rules. I drove to Indigo in Liberty Lake (where I live) and got right in. I just switched from Multicare to Providence because of my insurance. It's looking like maybe I should have stayed with Multicare.

Dr Chad Turner is awesome and all his staff are amazing! Beth my PT is one great person/pt!!! I always felt so welcome from Marlene and Shelley