Providence Heart Institute, Cardiology Center - Spokane Valley

Negative experience. Your receptionist with the blonde hair and glasses was rude to me. There was a mixup with my referral and payment method, embarrassing and not my fault. The receptionist attempting to do my check-in was pretty civil, but the other one had a shaming attitude that was just uncalled for. As if all that mattered is Providence getting paid, not me as a person and patient trying my best to work things out. Surprising you have someone like that at the front desk, when the techs themselves are professional and caring.

I am appalled by the way my husband was treated this morning by the female receptionist. My husband spent a few days at the Heart Institute last week in A-fib and was told by them to go into the cardiology office and get blood drawn and and EKG- they said, NO appointment needed. He checks in and she was so rude and disrespectful to him bc he did not have an appointment. Shame on you lady! He has been thru enough with his heart issues and you just had to throw all of your not so nice attitude at him. Don't worry, next time he'll have an appointment! He only did what the Heart Institute told him to do! If you have an issue, call them!

I called and talk to someone on the phone about picking up more of my bodyguardian mini strips. They told me I could pick some up at the Valley one because I live in the valley. I came in to pick them up and the older lady at the front desk wasn't very nice at all. She kept huffing and at one point I seen her roll her eyes. She asked if I called the number on the box I said no she said well they can over night them. Well I need the stipes rights now I'm dealing with heart puplatations and I'm having a hard time getting skin contact. The vibrating of the phone kept me up all night and it's my last strip. I didn't know it was lunch time for everyone and I'm sorry for being an inconvenience.

Horrible. I had a heart attack after I had seen them a few months earlier. They didn't even understand their own tests (I looked it up), which they rarely performed. Wasted 5 years going there.

Very modern facility. Excellent access from the interstate. Plenty of free parking (on grade with entrance). Excellent care team.