Overlake Clinics Redmond Primary Care

Dr Amy is nice. I thought I would get a follow up call, email or something, after the test results came in. An important missed opportunity for meaningful engagement and making sure I understand the test results. However, I received an email for this, that must be more important and a need for ratings. The nurse should work on the way she ask questions and how she communicates if there are certain responses she would like. For example: Are you getting a Pap smear? I responded, "I don't know." She responded, "It's a yes or no question." First of all, it's my first time appointment, I don't know what is planned for this visit. A better way to ask is, "Would you like a Pap smear done during this visit? Let's work on being intentional and practice thoughtful customer service.

Yury Ragoza is my new GP, he is really easy to work with, created a medical plan for me in the first real session. Looking forward to having him be my GP for a long time. He really thinks outside the box, asks really great questions to get to the bottom of the issues and make a priority medical plan.

Dr. Ragoza is a very considerate, patient and careful listener. He takes time to understand your needs and asks insightful questions to help arrive at the best plan of care. I highly recommend working with Dr. Ragoza.

I was pleasantly surprised to work with Dr. Yury Ragoza. I had worked with another doctor but needed a change. He listed to my concerns and did a great job listening and answering my questions, while suggesting some option for my healthcare. I've seen him twice now and very much enjoy working with him. I look forward to a long doctor/patient relationship.

The clinic was easy to find and the check-in was smooth and quick. I was called in pretty quick and the MA, Wendy, quickly did my vitals. She was very pleasant and we had a good conversation and she didn't make me seem rushed. Amy Ly was great! She was super chill, took time to chat with me, asked me if I had any questions or concerns and complete the visit in time...again, did not make me feel rushed. It could also be that my appointment was later in the day :)