Patient
If/when they save my life I'll give them 5 stars. Meanwhile, 4 is Very Good. I'm not particularly fond of the circumstance where docs are so busy one has to see their Assistant. I choose practitioners because I like THEM, not someone else. Seeing an assistant defeats my purpose. In this case, the assistant was great, but that's not who I really wished to see. It leaves me with the possibility of wanting to find a Dr who I get to actually interact with.