Virginia Mason Franciscan Health Medical Pavilion - Lynnwood

It is such a pain to get a hold of anyone on the phone on any given day at any given hour. I will be put on hold for 20-30 minutes just to speak to someone. This in itself is reason not to book with them. My doctor also messed up sending a referral to my insurance. It causes stress when medical providers don't follow-through with what they're tasked to do. I give two stars for when I'm actually there during a visit the staff are kind and helpful.

I have most of my care through the Lynwood clinic (primary, gastroenterology, ophthalmology, labs, xrays, mri). I feel confident in the care I receive and staff has always been kind. I appreciate not always having to drive into Seattle for most of my care.

Very very difficult to get apt w PCP SLOW to respond to msgs sent through patient portal, some providers do not respond at all.

I will never schedule an appointment here again. I scheduled an EKG due to chest pain with a referral from my primary care provider. As I was driving to my appointment they called me 20 minutes prior to the appointment time to cancel my appointment. They said they were unable to do the EKG as I needed to see one of their providers. This was never relayed when I scheduled the appointment. They should have never let me schedule the appointment and definitely should have called to cancel more than 20 minutes prior.

30 minutes on the phone to schedule the appointment. 5 minutes with the doctor. After telling the doc i hurt my shoulder while working and I heared a pop out they said I just strained it, and rest, to which I asked can or should I at least get physical therapy, they said sure, and left. My shoulder has never felt this way. Saw me for 5 minutes! This is not medicine. This is for profit. Cant wait to see what they charge my insurance. 5 months later the MRI revealed it was fully torn. You guys really really suck.