Bellevue Medical Imaging, PLLC: Brian Jacobs, MD

Please run away from this facility as fast you can.... As a first-time patient at Bellevue Medical Imaging, I was shocked by the complete and utter lack of patient care and professionalism, especially at a time when I was dealing with complex and stressful results. Run away fast from this establishment. The Failures I Experienced: Systemic Communication Breakdown & Delays: The process for obtaining results and scheduling necessary follow-up was inexcusably slow and anxiety-inducing. I left multiple messages that went unreturned for days, forcing me to chase the office down. While two front desk staff members ultimately provided good customer service once I reached a human, this was the exception, not the rule, and only came after significant, frustrating effort to break through the communication barrier. Ultrasound Technician: The ultrasound technician was uncommunicative and lacked basic bedside manner, making an already stressful and intimate procedure feel cold and rushed. The Doctor's Unprofessionalism (The Final Insult): This was the most shocking part of the entire experience. When I finally had a moment to ask the doctor a direct question about my test results, he was dismissive, telling me he was "busy with other patients" and then literally walked out of the room on me while I was still trying to speak. This level of arrogance and abandonment of patient care is appalling. This clinic demonstrates zero compassion and minimal competence when it matters most. The moment a patient needs actual human communication and support--especially for a complex or concerning diagnosis--this entire facility fails. If you are looking for medical imaging services where you will be treated with respect and basic decency, go anywhere else. Do not trust your health or peace of mind to Bellevue Medical Imaging.

I had a calcium score imaging at Bellevue Medical Center. The scan itself was straightforward and non-eventful, but my experience in interacting with the person for booking my visit as a customer and the imaging technician left a lot to be desired. First, when booking, they lost my doctor's referral faxed to them, and the person asked my doctor to fax it again, but she didn't apologize at all and she ordered me to have my doctor to fax it again. Second, the imaging technician was rude and unfriendly - she didn't say hello and just order me to take my upper body cloth off and laid on the machine and took the image, and then order me to exit through a particular door; she seemed very unhappy the entire time. It was strange way to treat its customers, which I don't understand. Be aware that if you use this service, you may encounter some unfriendly assistant.

I always feel like I'm taken care of when doing my yearly exam! It's been over ten years I've came to this office. I now live on the east side of the state...a 3 hour drive. The staff are amazing! Kay Nies

Don't even bother sending a referral here marked as urgent. My doc sent one Sept 22: I never heard back and waited the (it can take up to 10 days to hear back). I even called and they never called back. I ended getting my ultrasound elsewhere.

Went to an MRI to check for a significant potential health issue, and, after over a week still have no results back. My GP and I have both inquired - and we've both been told "the doctor is working on the report," with no commitment to completion and no apologies. Suggest everyone leverage alternative options - through your GP - for imagine services. This company clearly doesn't place the customer/patient at the center of their operations. Perhaps due to high demand, limited capacity - but the dismissive tone and slow response will likely take care of the demand challenge for them.