HealthPoint Tukwila

Today I showed up at the dental clinic around 7:15-7:30 for a walk in emergency appt. Amanda at the front desk assisted me. She let me know that while it was no guarantee I would be seen, she would do her due diligence to help me secure an appointment today if possible. Because another patient no showed their appt, I was able to get in with ease. I didn't have my insurance card on me so Amanda was able to look it up for me with no hesitation. She was extremely professional, friendly and welcoming. She explained the wait time process to me and kept me informed each step of the way. On my way out, she helped me schedule my next follow up appt and I honestly look forward to seeing her and the rest of the staff again soon. From the check in process to getting my X-rays and an extraction it was a 10/10 experience! Everyone was knowledgeable about what their role was and made me feel like I was in good hands-- and as someone who is a little afraid of the dentist-- this was huge for me! Highly recommend this place and I will be back again! Thank you ladies for caring for me today !

Yesterday, my wife had an appointment at the clinic and needed to do a lab test. The nurse asked her to do something, but my wife did not understand because she does not speak English well. The nurse started yelling at her. Two other staff members were there, and they began laughing and making fun of her. The nurse then said something that may have been insulting or possibly racist. After that, the other two staff members became silent. I do not understand why she acted this way. I have been going to this clinic for more than six years, and the doctors there are very kind. However, because of what happened, I will change the clinic and will not go there again.

Today, I arrived about five minutes late to my dental appointment due to traffic and needed to reschedule. The front desk administrator, who introduced herself as Amanda but was not wearing a name tag, refused to provide an appointment card, saying they had run out--even though there were clearly several on her desk. This interaction made me feel uncomfortable, and I wanted to share this feedback so it can be addressed.

If I could give them 100 stars I would, Dr Adrianne Tran is my dentist she is kind , gentle very knowledgeable and her near presence makes me calm and every single time she does anything it's done at 100% she is the best dentist at HP hands down in my opinion. Also Ben and Kyla at FD are amazing, very professional, knowledgeable and caring. Thank you for everything you do I am very grateful to you all. Sedina D

It is a good clinic. I hope staffs will not be loud when they are talking bad about a client that visits the clinic. That was not very nice of them to do and laugh about it like its nothing. Imagine if it was a member of their own family and someone did that, they will not be happy too. Whatever they see or heard there should ve confidential. Be kind and keep peoples privacy they shared there be private and not make jokes about it. People trust staffs and doctors there with their life and it should be something to talked about with coworkers like its nothing. That is my reason for 2 stars