Joseph M Ferguson PC

They seem to have gotten better with answering the phone and have a texting feature, but still a horrendously outdated system in the office and record keeping. The NPs I've seen so far are great, the front office staff are great as well. They just need to invest in better phone system and records system. Every time I go I have to make sure they charge me the correct copay or I end up carrying a balance. Getting refills is also a nightmare if you don't mention them at your appointment, don't expect it to automatically happen through the pharmacy, they will make you schedule a whole other appointment even though you were just there yesterday.

Do NOT come here. They charged my insurance for a doctors visit that wasn't even scheduled in their books.

I started seeing Dr.Steele 2 years ago and it's the best decision I ever made. As someone who is extremely skeptical of going to doctors she put my mind at ease from the first visit. Dr.Steele has an impeccable bedside manner. She is genuine and truthful. In a world where so many business treat patients like it's a drive-thru experience this office is different. It's nice to feel like you are a patient rather than just another warm body. I recommend Dr.Steele to anyone who has grown tired and impatient with doctors who rush you in and out just to get you out the door. The staff is always courteous and has never not answered or returned one of my phone calls. Dr. Steele is a rare find and I urge you to find out for yourself.

Dr. Ferguson considers everything, explains everything, and is very intelligent. He does not talk down to you. He is direct and professional but you do feel as if he is genuinely concerned for your health. He reads and stays up to date on new medical findings and will tell you about them if he thinks they are relevant to your medications/treatment. I am very happy he was recommended to myself and my husband. He's great.

From what I hear if you can actually get in or become a patient it is a rather nice office. I however cannot do that easily as the receptionists rarely answer phones, they tell patients or potential ones incorrect information and repeatedly, contradict other receptionists, and call you either by accident or with the mute button on. I've been trying to get in for 1.5 months, and they tell me 4 hours before my appointment its canceled and I should've never been allowed to make it in the first place. It was a reschedule, I got scheduled for allergy testing TWICE and was not told I need provider referral either time. A massive waste of my time and health as I have had to not take any allergy meds thinking I had an appointment. Truly unbelievable.