Patient
I've been seeing Dr Gupta for sleep apnea since 2022. Absolutely recommend him as a doctor However, the past few months that I've had to call the office to get help/a better understanding of various things (information on my machine, clarification for how to handle office visits vs. insurance etc) There is consistently one receptionist that is short, talks over me without fully understanding my question just to give me an irrelevant answer, and all around fails to take the time to be courteous, understanding and helpful as an office staff and face of the company should be. I used to love the welcoming and understanding tone of this practice, and now I dread having to call them just because I personally need a little more help understanding.