South Jordan Clinic - Family Medicine

Getting a prescription refilled by Bowers is a joke. It's a controlled substance, so I have to call them to get it sent to the pharmacy. When Bivens would fill it, it would get sent within an hour or two. Last month, I called the first time, specified the medication and the dose. Few days nothing. Called again, told me to check with the pharmacy, which I know hey had not received it, but I checked with them, still hadn't received it. Called a third time, finally got it sent that day, and it was the wrong dose, after waiting a week. I'm trying to get another refill for this month, and I'm on phone call number two and coming up on a week. And that's just getting a refill. Actually going to Bowers for a visit is an even bigger joke. Completely minimizes my concerns about any problems I'm experiencing and doesn't seem to take me seriously. Just wants to get me out as soon as possible. I'm very disappointed, and even more so because I know I would need to find a new PCP to maybe, maybe get better care.

This was my first consultation with Dr. Samantha Derzon, who was welcoming and polite and patiently listened to my concerns and addressed my queries. She made me feel comfortable throughout the visit. I would also like to compliment the assistant staff who was very friendly and kind. Had a great experience and would highly recommend them!

Dr. Jones has a wonderful personality, he has helped my wife and I gain a healthier life style. He is very thorough in his practice and helps us know what is negatively affecting our health and how best to control the problems. We love him.

Seems to be a standard doctor's office driven by getting as many people in and out without addressing issues as possible. Doctors still don't call in prescriptions on time. You call, they say they'll get it taken care of and leave you hanging. If I could find a doctor that actually cares and did their jobs as they're supposed to I would gladly change. But alas, they're all the same. Too many people to actually keep up on so you're just a number and a copay.

I missed my appointment with a doctor at this clinic and was internally panicking about having to wait another 3 months to get in with a PCP when I called to see if the doctor could still see me 30 min late. He couldn't, but the receptionist was amazing and took the time to help me find another opening. I was so worried I was crying when I called and by the time the call ended, I felt happy and relieved that the wait to get in was only 1 day. It might seem small, but I'm chronically ill, and when you can't wait 3 months to see a doctor, it doesn't feel so small.