Patient
Dr. Shanti Nulu (Seton Austin on-call cardiologist) HUNG UP ON ME. It's Black Friday and the office is closed. The office did not return 2 messages left at 1:30pm 2 days prior. My dad takes blood thinners and requires clearance by a professional as to when to cease/resume Coumadin/Lovonox leading up to a scheduled biopsy on Friday. Our call was 3 minutes and 2 minutes of the call was spent by Dr.Nulu explaining she doesn't have my dads records (totally a LIE), was not solid on her instructions and said "I THINK he should stop Coumadin 5 days before", did not allow me to write down the schedule, refused to give me exact dates, said she doesn't have staff, call the office when they open back up on Monday, told me "I have an emergency, figure it out, stop Coumadin 5 days before and start Lovonox 2 days after and happy holidays", and HUNG UP. Before being hung-up on, I asked her to call me back after the emergency. She indicated she'd try. I suggested having another cardiologist call and she said she's the only on-call doctor and would try and again. She repeated to explain the office would open back up on Monday, happy holidays and HUNG UP ON ME. Shanti, you deserve this bad review and I hope it deters patients from hiring you as their cardiologist. There was absolutely no reason I had to explain the effects of this med, nor should I had to ask you for exact dates on administering the meds. You spent so much valuable time making up excuses, being inpatient, ugly and will have to explain to Dr. Fo why we are no longer going to see her and any other Seton Ascencion cardiologist as long as you are in their circle of practice. It's a sad, sad loss that the long-term relationship my father, my sisters and Dr. Fotini Chalkias had will terminate because of a 3-minute phone call that you did not handle well. Why would we want to risk you being on the other end of the line in another on-call situation. You may be a cardiologist, but you will never soar if you continue the NON-BEDSIDE MANNER that you so excel at. Shanti, If Seton never reads this, take my advice and sign up for ongoing Physician Communication Etiquette and call me back to see if you pass. Thanks for your no-help and thanks for ruining my "happy holidays".