University of Kansas Health System

Can I give a zero? After an abnormal screening breast ultrasound, I immediately called KU for a diagnostic mammogram and ultrasound. I wanted to go 'the best in town'. I gave them the name of the facility that did the original ultrasound as requested. The soonest they could get me in was 3.5 weeks later. They like to see you 7-10 days after so I was very anxious to get it checked out. After waiting 3.5 weeks, I get checked in and wait 30 minutes and get all the way back to get undressed and was told they could not do the scans bc they didn't have all of my years of mammograms from diagnostic imaging. They literally turned me away. They have to do these scans anyway but refused until they got my history which was a ball drop on their part. The human thing to do would have been to scan me and then wait for the images they didn't request. Now I have to wait until they get my prior images and call me to reschedule. Unbelievable. Completely unacceptable

In the ER..My husband's heart stopped. I ran into the hall calling for help because he wasnt responding. I was crying and telling him to stay with me from the hallway. He seemed to be coming back..but they were still doing cpr. I kept crying..but not loud..not screaming... Nurse called security...Four security guards escorted me to the waiting room and said if I don't calm down they would make me leave the building because I was upsetting others! Later a security guard escorts me to a room so the doctor can talk to me...I thought he was dead for sure! The doc proceeds to reprimand me because I explained I was calling his name to ask him to stay with me. Doc says..so you know better than me?... and threatened to leave without telling me what is happening! I had to apologize to his ego to see my husband. This is terrible!!!!

The people in the reception office was very nice. However, I went here after calling and asking if they accepted walk-ins for orthopedics. I was at an emergency room yesterday and they referred me to a walk-in orthopedic. The first one I went to no longer accepted my insurance carrier. I called about this one and they ensured they accepted my insurance and I could be seen. When I got there they started to check me in and after sending my chart back informed me that I would have to schedule an appointment since I had already been seen by an emergency room. So, I had to use my crutches all the way back out to the parking lot again without being seen. The people were friendly but not sure why I could not be seen after verifying it over the phone.

I tried to use the ER and the wait was so long we left before my husband could be seen. I left the university of Kansas five years ago because it's run like the medical aspect is put behind what the accounting department says for their bottom line. Now that they own olahe medical center I'm considering leaving my dr of five years after seeing yes they still run medical by bottom line. So dissapointing... I had really liked my dr too.

Dr Lynch did my shoulder surgery. I highly recommend. This place is run like a well oiled machine.