Memorial Hermann Heart & Vascular Institute - The Woodlands Medical Center

I was here as a patient after a scare. Had an angiogram and everything turned out fine, thank the Lord. But I'm here to tell you that starting with cardiologist Dr. Grounds, the entire team was fantastic. The nurses Lil, Laurel, Denise, Mereena, and in the cath lab Sarah, Bethany, and Jeff were all spectacular. At a time when you are concerned and to be honest scared out of your mind, they put my wife and I at ease, explained everything, were meticulous, and took excellent care of us. The Nurse Manager Bryce came and checked on us after the procedure to make sure everything was fine and asked if we needed anything. Let's face it, at times like this you feel the most helpless and vulnerable. The compassion, care, and sensitivity we were treated with made things much easier to get through.

08/03/23: I can't comment on emergency services but my Memorial Hermann PCP sent me here and they recommended I wear a heart monitor and get an ultrasound. I received the hear monitor and did as instructed. A week or so after I sent it back I received a call and a message was left requesting I call back to get results. I called back within 5 minutes (twice) and only get offered an option to leave a message. I left a message and it's been over a week and no callback. The communication here is a zero. Memorial Hermann has apps that you download that don't offer any benefit (other than paying) and there's basically no way to speak to anyone. I'm cancelling the appointment for the ultrasound because I'll never get the results anyway. Using any doctors other than your PCP is likely a waste of your money and TIME. Their time is important, yours is not. Efficiency and service are foreign concepts here as well. With all of the resources they have you'd think they would offer better methods of communication other than carrier pigeon. Maybe next time I'll send them a fax. 08/24/23: I emailed and you failed again. Form type doesn't include enough spaces to type what I'm actually trying to get which is monitoring results. I then received a call from an unknown number that left a voicemail giving me other department numbers to call. I email and you call. I call and then have to leave a message. Your time matters and mine does not.

Went in for a heart cath but ended up with 6 bypass and a valve replacement. They were exceptionally well prepared and gave me the best care possible.