Baylor Scott & White The Heart Hospital - McKinney

Registration and billing are a nightmare. Autocalls then press 1 to speak to agent, then rings 40 times with no answer. Second call same with no answer. Try to use the online and it doesn't work. Billed $250 for the scan and that is the amount shows on insurance for CT scan. Then they come back and bill me $335! Sent two messages questioning the billing. No response. Now the are sending messages and phone calls to schedule the scan that was done two weeks ago.

I was in the ER last Friday with chest pain and difficulty breathing and other symptoms and I also I had a auto immune disorder after the triage they make wait in lobby for more than 1 h and after that I was admitted to bed in a hall away. From there the nurse checking and ask if the doctor had come and I said no. But the registration lady come really quick to the the payment information. After waiting for the doctor for while and transfer to a room they took for xray and the nurse come with a traditional meds from ER . The outcome I was told that the neurologist was consulted but there was need for him to come and see me even with my auto immune disease I was feeling that I was rejected treatment and they discharged me with no diagnosis beside tell me to look for my PCP and TUMS if I ci ti ur like this. This was a joke and disappointment and disrespect to a patient and I will Probally get a fat bill

The doctors and nurses couldn't have been any better. Treated my grandad perfectly and kept us well informed through the whole process. We would recommend them every time and if we ever need their services again it's where we will go. Thank y'all so much, enjoy the donuts.

Very short wait time. Staff was very knowledgeable, considerate and friendly. I was out much faster than I had planned. Very impressed.

Hospital staff does not communicate well between nurses and doctors. Entered expecting a catherization and 5 min before procedure in pre op staff told me procedure was changed by heart doctor. Doctor was going to place a line from my neck by a vine to my heart. This procedure was not explained in advance. Procedure would be done without anesthesia. This change was totally unprofessional. If I had been told in advance, I would have not authorized the procedure.