Seton Medical Center Harker Heights

Corrected Review for Seton Hospital & Dr. Ahuja I had my endoscopy at Seton Hospital. My original report time was 1:30 PM, but the next day they called me and changed it to 12 PM. I really needed to see a Gastroenterologist because my stomach has been hurting so much. Then, around 6:30 AM, they called me again and asked if I could report at 7 AM. I told them I could be there at 7:30 because I needed to shower, and they were very understanding. Even though the schedule changed, I was actually very happy because I needed this procedure as soon as possible. I understand that sometimes diabetic patients need to go first, so schedules can shift. Everything still went smoothly. Dr. Ahuja is amazing. I didn't even realize the procedure was finished because he and his team made me feel so comfortable. Every nurse who cared for me was gentle, especially with the IV. I remember Miss Gina and another nurses both were very kind and explained everything clearly. Dr. Ahuja came to talk to me before the procedure and made sure I could ask any questions. These are the kind of doctors and nurses we need. Dr. Ahuja is the best Gastroenterologist, and all the nurses at Seton Hospital are truly the best. They are caring, professional, and excellent in what they do. Thank you to Dr. Ahuja and all the wonderful nurses surgeons at Seton Hospital.

My infant daughter and I were evaluated in the ER. During this visit, no vital signs or complete nursing assessment were performed on my daughter during intake or triage. Intake staff obtained only my vitals, despite my daughter being the pediatric patient of concern. In triage, I was instructed not to remove her from the stroller. Her socks were never removed, and no oxygen saturation, heart rate, respiratory rate, temperature, or blood pressure were obtained. A nurse practitioner later performed a limited exam consisting only of abdominal palpation. Upon discharge, I received medical documentation stating that my daughter's vital signs had been obtained, which is factually inaccurate. These vital signs were never performed prior to discharge, representing falsified or inaccurate medical record documentation. When I questioned this discrepancy, the discharge nurse stated she could not discuss it and failed to provide information for a patient advocate when requested. Only after I continued to raise concerns were vitals obtained. When I again requested to file a complaint, I was told, "You know they'll look at the cameras," in a manner that felt dismissive and intimidating. I am requesting that surveillance footage be reviewed, as it will corroborate my account. Due to the absence of appropriate pediatric assessment and the presence of inaccurate documentation, I immediately sought care for my child at McLane Children's Hospital in Belton. This incident raises serious concerns regarding compliance with The Joint Commission accreditation standards, including but not limited to: Provision of Care (PC) * PC.01.02.01 - The hospital assesses and reassesses its patients. * PC.01.02.03 - The hospital assesses the patient's condition and needs, including vital signs and age-specific requirements. * PC.01.03.01 - The hospital plans and provides care based on the patient's assessed needs. Record of Care, Treatment, and Services (RC) * RC.01.01.01 - The medical record contains accurate and complete information. * RC.01.02.01 - The medical record reflects the patient's condition, care, treatment, and services provided. * RC.01.03.01 - Documentation is entered into the medical record in a timely and accurate manner. Rights and Responsibilities of the Individual (RI) * RI.01.01.01 - The hospital respects, protects, and promotes patient rights. * RI.01.01.03 - The hospital informs patients of their rights, including the right to voice grievances. * RI.01.01.05 - The hospital addresses patient complaints and grievances. Quality Assessment and Performance Improvement (QAPI) * QAPI.01.01.01 - The hospital collects data to monitor performance and patient safety. * QAPI.01.01.01 EP 3 - Data are used to identify opportunities for improvement. I can be contacted at for follow-up or additional information.

I want to see a gastroenterologist and in meeting with the doctor we were in an office not an exam room. He spoke to me for maybe 10 minutes on what to do for my problem and that was it. I had paid my co-pay and then a little later I get a bill for $127. I called My insurance company to inquire why this wasn't paid. They said it was a facility fee. I feel this is totally unwarranted since it's not told to you when you go in that you will be charged For this. So if you get an estimate as to what you're gonna have to pay for a doctors visit this is not included. Surprise surprise! So I can assure you I will not go anywhere near their "facility" again. This is a very unfair practice!

In January 2025, I found my mother unresponsive and called 911 immediately. They rushed her to Seton hospital because I felt led to go with them. I'm glad I chose you guys. My mother had a number of life threatening issues. She was in ICU for a couple of days and then moved upstairs for recovery which took about a week. The ICU staff was wonderful. They had compassion and gave me detailed information concerning my mother. I was truly grateful. During her recovery, I came across many great nurses and doctors that constantly checked on her until she was transferred to the killeen rehabilitation center. She recovered but suffered from chronic pain. In September, I had brought her to the er because she was in so much pain. Once again, your staff impressed me with professionalism and support. You all were outstanding with my mother. Unfortunately, she did pass September 19, 2025. I just wanted to take the time to say thank you for your compassion and help you all gave to my mother. Thank you so much. God bless you all with HIS favor, mercy, and love.

Not that going to the ER is ever a preferred activity, but the courtesy, care and prompt attention my husband received made it the best ER experience I've ever had. The staff treated my husband with compassion, and we weren't held hostage and made to pay a large payment before we could leave. They just got our insurance info and told us they'd bill through them. There was even a phone charging station in the waiting area, and the temperature was actually above freezing! While I can't exactly say I want to go back, if you do need an ER this one is the best I've found. They get ALL the pie!