Passion Health Primary Care - Frisco

Finally a GP that operates the way a GP should! I chose this practice because our old family doctor retired and it had such good reviews, but it honestly exceeded my expectations. It's in a beautiful location. From the time I walked through the door, I was in and out for my first visit in about 25 minutes. You usually have to wait at other practices a minimum of 25 minutes from your appointment time to even be seen. They actually operate on appointment times here! When I walked in, I did my entire check-in process in 5 minutes using a kiosk that even scanned my ID and took my profile photo for me. Then, I'm not kidding when I say this--I sat down in a luxury recliner complete with cup holders. Like the kind you sit in at Moviehouse and Eatery. I was almost disappointed the wait wasn't longer (I think I sat there for two minutes before the nurse took me back) because it was so comfortable. The nurse was friendly and efficient, and then the doctor came in less than two minutes after the nurse left the room. Unreal. I always wait at least ten minutes. Dr. Prasannalaxmi was very personable and made a great recommendation for me and even offered to update my prescription while I was out of town if needed by me sending a note to her through the portal. When I left, I scheduled my annual physical and --get this -- they scheduled me for my lab work BEFORE my physical appointment with the doctor so I don't get my results back after I've already met with my doctor and have to Google every single off-looking result, convincing myself I'm dying because I can't get the doctor's time of day to explain what it all means. I've always thought this is the way it should be done so your doctor can discuss the results with you during your appointment , but for some reason, almost no practices actually do it this way. This practice is a rare gem. I highly, highly recommend them.

I had a great experience with Dr. Prasanna Lakshmi. They took the time to listen carefully to my concerns, explained everything clearly, and made me feel comfortable and cared for. The office staff was also friendly and efficient, and I never felt rushed during my appointment. I really appreciate the thoroughness and compassion Dr. Prasanna Lakshmi shows every visit. Highly recommend!

Good location, neat clinic, helping admin, kind nurses, well organized, the PCP Dr Praveena Sankara was very good in listening to the health issues, she had patience and made the visit comfortable. She is a good doctor, we are pleased to have her as our doctor. Thank you

This has been the most disappointing doctor's office I have visited. As a new patient, the check-in staff were polite and respectful, which I appreciated. However, the appointment itself was not a good experience. The resident who saw me did not appear confident in his work and struggled to engage with me as a patient. He was also supposed to provide a referral to another doctor, which I never received. At checkout, I was told I needed to pay, even though I was seeing a primary care provider. After contacting my insurance company, I found out that my visit was fully covered. Overall, this experience was very frustrating, and I would not recommend this office.

I can't thank Dr. Palabindela and her nurse Maggie enough for the care they've shown me. They went above and beyond to fit me into my first appointment, and since then, every visit has confirmed that they truly care about their patients' well-being. The entire team is supportive and understanding. My in-office blood test was quick and easy, and the nurse who drew my blood was incredibly kind. The front desk staff is always welcoming and sweet. I'm so grateful for the help, support, and compassion I've received here. Highly recommend!