Patient
I had a heart attack and was taken by ambulance to the hospital Oct 20, 2025. I had 100% blockage in my right artery. After I had a Stent placed in my artery I was advised in the ICU that my "widow maker" was 90% blocked and I needed another stent in a month. Dr Idris was the cardiologist in the hospital and seemed very nice. He advised while in ICU that I needed to wait a month before the stent could be put into my widow maker artery. I had to wait 10 days after getting out of ICU to have an office visit with Dr Idris to schedule the stent surgery. During that visit I was advised that the hospital would call me the following week to schedule the stent surgery. My visit with Dr. Idris was November 19th and today is December 8th (19 days later). I have not had one call from the doctor's office. I have left several message and have been informed twice when actually speaking to someone in their office that I will be given a call back, but it hasn't happened. I explained I'm afraid of dying if I have another heart attack before they get me scheduled. While writing this today I've been on hold for their office for 31 minutes. Their answering message says you can leave a message and someone will call you back the same day, but that's not the case. The receptionist advised me that this feature doesn't work and she didn't know why they leave the message saying to do that???? I've left several messages waiting for that "same day call back" and no one has ever called me back. This is a life and death situation. No one has called me back. Dr. Idris is very nice, and I did feel very comfortable with him, but not receiving a call back after several calls to their office is very frustrating. I did finally get thru to a very nice lady (Dec 5th) in the Allen office and she transferred me directly to Leslie (Dr Idris assistant). I explained my situation and Leslie sounded very nice too. I explained I can't get anyone to call me back about my stent. She assured me I would be called back the same day or the next for sure. Today is Dec 8th and I have not been called back. I'm scared, I need my stent.