UMC - West Clinic

We brought our children in for what should have been a routine annual physical, something every family expects to be straightforward, covered by insurance, and handled with care. Instead, we were blindsided by excessive and confusing billing practices. The clinic charged a separate "hospital" fee on top of the standard visit cost, turning what should have been a fully covered check-up into an expensive ordeal. This was never disclosed upfront, and we only learned of the charges after receiving a surprisingly large bill in the mail. To make matters worse, our experience with the staff, particularly Nathan and Terry, was beyond disappointing. They were unhelpful, and rather than offering any kind of empathy or assistance, they seemed focused solely on defending the clinic's billing system and avoiding accountability. It felt less like a healthcare visit and more like a money grab. This clinic appears to prioritize maximizing profits over patient care. They will bill for every possible code, and then leave you to sort out the confusion with your insurance. There's little transparency, poor communication, and no willingness to explain or justify the charges in plain terms. Families deserve honesty, professionalism, and compassion, especially when it comes to their children's health. Sadly, we found none of that here.

Unless you have insurance or are under the poverty guidelines expect to pay through the nose for basic services. $110 for a primary care visit is insane. I cancelled my health insurance at work since premiums rose there too so I was looking for a new primary care. I figured the county hospital would be affordable. It's not. Call around to other health care providers. They all provide much better prices. I'm glad I went so I could rest assured I made the right decision by avoiding this place. I'll add that the $110 cost is AFTER their "discount". I hate to see what full price is.

I hope this review helps office and quality of care management. Please improve communication among departments and facilitate having representatives available to speak with patients. I tried to get medical records for my mother and I was transferred 5 times to the incorrect department. For the office staff, please don't be so hasty in assisting patients- take the time to listen to the patients' needs. You're working extra hard and wasting resources by not doing things more carefully and more patient centered. Train your office management staff well please. El Paso would be a much better place! Thank you.

I have Dr. Lindo as my primary and he's very good and nice and ngl pretty attractive as well

UPDATE: switching back to previous doctor. More hassles after yet another annual checkup. Not worth the headaches.... Have had to fight, monthly, on an $80 Bill that is covered by insurance, for the past 11 months. They admit that it was a coding and processing issue yet they can't figure out how to correct the issue. Lots of "We called the insurance company and theyre going to call me back" responses from them for the majority of the past year. This is the second issue we have had with them. I have serious questions about their ability to administer this facility as well as their desire to be "patient focused".