Patient
Dr Moore is the most arrogant provider I have ever had the displeasure of seeing. I saw him at the cardiology department in UH Cleveland Clinic. My first appointment with him, I literally had to explain the concept of "medical gaslighting." He didn't seem concerned about my symptoms at all, chalking my symptoms up to anxiety. I told him that I was looking into a rare connective tissue disorder diagnosis, and he flatly told me, "You don't have that; it's rare and I've never seen it." Oh, I didn't know that this random cardiologist "never seeing it before" was part of the diagnostic criteria. I expressed concern for an ailment requiring a tilt test be ordered, to which he refused to order it. When I brought up the concern and pressed, he said, "Someone's been spending too much time on the internet," and he then proceeded to excuse himself to Google something on his phone; the irony. At the end of that visit, he was very stern and told me that I need to get all testing completed prior to seeing him again. He stated he will not see me until it's complete. I told him I was fine with getting the testing done. He then said that if I have any questions, write them down for my next visit. I asked him if I could message him on MyChart or call the office, and he said, "No, write them down for your next visit." I found this to be highly unusual, as most clinicians would be available for questions if a patient needed to ask them. I completed my testing and came back in for my follow up with my husband in tow. He went over my results with me, and we found that I had leaking in all of my heart valves, with him noting the aortic valve was, "leaking more than you would expect." He proceeded to tell me that this is normal and all my problems are caused by me being overweight and out of shape. Didn't he just say that my aortic valve was not normal? He suggested that I try walking daily for 30 minutes, but did he stop there? No. He MANSPLAINED to me the VERY CONCEPT of walking as a form of exercise, as if it was my first day on Earth and I had never heard of walking before. It was so patronizing. He then brought up again my concern of the connective tissue disorder I mentioned at my last visit. He suggested that I get genetic testing. I told him, politely, that the type I'm concerned about doesn't have a genetic marker; it's a diagnostic criteria paired with eliminating other possibilities. He proceeded to ARGUE with me about it stating, "No, you have to get genetic testing. It's the only way to confirm," which is flatly incorrect, but he was too arrogant to admit he might not know something--and the fact that I have regurgitation in my heart valves is a common problem for those with this connective tissue disorder that I couldn't possibly have, according to him! He told me there is NOTHING WRONG WITH MY HEART, and to call him if I become symptomatic---the whole reason I was there in the first place. I told him that, citing the SOB paired with palpitations being a concern. I even explained to him that when I was my fittest, running and weight lifting 5 days a week and 20 pounds lighter, I was having these issues. He then picked up all his things to leave and said, "If you are so concerned about your breathing, maybe you should see pulmonology." Classic passing the buck. I explained that it's not my lungs that's causing the problem, and he said, "There's nothing wrong with your heart, we'll see you in 6 months" and left. This review doesn't even begin to scratch the surface of what he said to me. He completely lacks empathy or compassion, and there is no room for that in a field where people are coming to you at their most vulnerable. I highly encourage anyone who has had a similar experience to reach out to the ombudsman at Cleveland Clinic. I reached out via email and they got back to me within a day. They say he's had no other complaints towards him formally, but looking at his reviews elsewhere, this is not the first time he's treated a patient this way. Don't let doctors or any clinicians treat you this way. You deserve better.