Patient
Unprofessional, Dishonest Billing, and Failed Communication - Stay Away This office operates in an extremely unprofessional manner. First, the phone number on their business card does not work, making it impossible to cancel appointments. When I finally reached them, they hit me with a $400 no-show fee ($200 each for both of my parents) despite their own failed communication. Even worse, they claim they "confirmed" the appointment--but instead of calling the day before (which is standard practice), they insist they called on July 28 for an August 7 appointment. A 10-day "confirmation" is meaningless patients' plans change, and a real reminder should happen within 24-48 hours. When I disputed this, the staff member was rude and dismissive, refusing to take responsibility. This feels like a scam: unreliable contact information, no real appointment reminders, and then aggressive fees when their own system fails. A legitimate medical office would have proper procedures in place. Do not trust this practice, find a more professional and ethical provider.