West Linn Family Health Center

I have been a patient of Dr. Endo for over 15 years. She is an excellent doctor that recently saved my life by ordering a simple CT scan. My pancreas wasn't working, and after having it removed I was diagnosed with pancreatic cancer. I am cancer free for 2 years now. Today I had my yearly exam, I am healthy! I love this clinic and staff! Cindy and Elaine have been there for over 20 years. That says something about

Avoid this clinic if you're a new patient looking for an annual physical. We have Blue Cross insurance and simply wanted a standard, insurance-covered physical exam. The clinic told us we first needed to schedule a "new patient establishment" appointment before seeing the doctor -- which seemed fine at first. However, no one mentioned that this appointment would not be covered by insurance until we met our deductible. My partner was later billed $195 just for answering health history questions and having lab work ordered. For me, since I had already met my deductible, the clinic billed the insurance $490 for the same visit! When we called, the clinic said it was the patient's responsibility to know whether the deductible had been met. Even if that's technically true, shouldn't new patients be clearly informed that the "establishment visit" isn't part of the annual physical? I'll leave it up to you to decide whether you want to take the risk of receiving a surprise bill just for trying to schedule a physical.

I have been going to wlfh for 15 years and have never had a bad experience. All the staff is wonderful and kind. Thank you wlfh!!

Organized, don't keep you waiting long and pleasant

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