Patient
Incredible. Discharged from the ER, with specific instructions to make an appt. w/this fellow within a week. Called to do so, and was told, by an impatient-sounding call-clerk, that I would need to have been seen in the ER (I was), and have gotten a referral from a cardiologist (I did), who actually stood in the room with me (he did not; he only spoke to the ER Doc., not to me). So, no appt. for me. Ok. I get it that policy is policy. But to end my request to be seen, for what I was told is an urgent need (A-fib + heart failure), with what amounts to a "Too bad; sucks to be you!" instead of a suggested course of action, seems, at a minimum, to show a lack of the sort of compassion one might expect of a physician, or physician's office staff. This heart disease thing is new to me; I am terrified of dropping dead; I need some help from someone, and was offered zero, here. Now what?