The Davies Clinic

I went in to get established with a new doctor for an appointment I thought would be covered by insurance, only to receive a bill for over $500 after. Apparently because I mentioned I was treating hair loss with Rogaine (because we were discussing my current medications) my appointment was no longer considered a routine checkup and I was billed for a more complex appontment. I never asked any questions about treating my hair loss, and the doctor didn't ask a single qestion or offer any advice about it, I simply mentioned I was treating it. Called the office and they said everything was correct and there was nothing they could do, so now I have to pay $500 dollars for some routine bloodwork. As a patient it feels extremely predatory, the money obviously matters more than the patient's care does. The office staff and nurses were very friendly, but unfortunately I will be seeking a new office as soon as insurance allows.

The clinic has a huge turnover rate, making it almost impossible to create a patient doctor relationship. They code/charge the visits for their monetary gain instead of working with the patient and insurance for the most cost effective care. I was charged almost $400 for a discussion and was not even physically examined. This was not the case a few years ago and not sure what has changed.

I'm pretty disappointed to be writing this. Davies was my primary care clinic for the past 8 years. Hardly do I ever have to go, and my recent visit was the first since many major changes over the past couple of years. The office staff are excellent and always have been! All of Davies always has been, and was pretty great this time too. But, in a year that I hit my out-of-pocket maximum already for insurance, they failed to have time to listen to 2/3 physical health concerns I had and brushed off the 1/3 concerns they did listen to. In a year that it won't cost me anymore money to seek aggressive treatment. The total time with the doctor would've lasted less than 6 minutes total if he hadn't at least heard me out for one of the issues, and less than 1 minute of that 6 minutes would've been the actual exam that you pay for. It was quite a shock visiting Davies after the changes, because I always felt like the Dr's would at least have the time to listen. Maybe they're overbooked, or maybe it's the changes to the clinic, but the Dr service and quality of care took a sharp nosedive since I had previously visited.

I made an appointment with the Davie's clinic to establish care with a primary care physician. I have no health concerns and no scary family history. I wanted a PCP for any light sicknesses that travel around or annual flu shots. Very basic items. I had plans, assuming all went well, to make appointments for my other family members as well. I arrived at 9:44am. I had a 9:45am check-in time and a 10:00am appointment. After watching 6 other people get called back (after arriving later than me), I asked politely if maybe I had been forgotten about. The front desk gal (who was very kind), said that a nurse or MA would be with me shortly. I was finally called back at 10:20am. The unfriendly nurse did my intake and left the room at 10:24am, saying the PA would be in soon. The PA-C, Jesse Russel, came into the room at 10:36am. He very lightly and quickly apologized for being late - a gesture that did not feel genuine after being in the clinic for 52 minutes. I asked him how long he thought the process would take and he asked if I had a time constraint. I shared that I needed to leave by 10:45am to return to work. He said that 9 minutes would not be enough time and asked if I wanted to reschedule. I very calmly responded that I would not. He said ok and walked out of the room. I am flabbergasted at my wait time. I am appalled at the lack of care I was shown by the nurse and PA. I thought Jesse Russel would have been more caring and genuine. I guess I don't know how I expected him to act when I shared I did not want to return to the clinic, but I would have expected more sincerity. We were clearly not a fit. I will not be returning to the Davie's clinic and I do not recommend folks to use them for their care. The one star they get is for the very lovely front desk workers.

I was seen by a PA named Jesse who was very rude and dismissive of my concerns. Normally the doctors, nurses, and reception staff are wonderful, but this time I was shocked by the way I was treated by an employee of Davies Clinic.