UH Ohio Medical Group

On 2/8/2021, my mother who is 83 had an appt for ultrasound , we arrived around 1:40 for an appt for 2:15. I waited my turn and the young lady about 28 yrs old handled the right window and an older lady , very sweet on the left side . I got to the counter and told the younger worker that mom had an appt and would like for her to check her insurance which can't be scanned. THIS GIRL HAD AN ATTITUDE, she did not know what the word respect is. I told her that the insurance is wrong her answer was I will give you the billing number. The paper insurance could not be scanned. I ask you what is her job, what is her responsibility? The person no matter in which position they work, cashier, teller, medical tech, secretary you are the first person that people encounter, you reflect the image of the place that you work at, if you smile people are positive and if you have an attitude , people get upset. I was so frustrated with her I reported her to Kim Vankuren, the supervisor, she was helpful and said that she will deal with it, after my encounter , this worker came out of her office and started to help people with the Kiosk. Something that I don't understand is if your patients are composed of 85% senior citizens, why have your check procedure so hard. I was not asking for special treatment but a little Respect which all patients deserve. Management should re-train her. UH Should investigate this .

It used to be that my doctor there could see me in urgent situations the next day. Now, it's a two week wait for whatever is wrong with you, and if there is any possibility it could be covid related, like flu or cold or pneumonia, they will NOT see you at all and refer you to an emergency room. VERY BAD AVAILABILITY!

Dr Khan is great. But whoever is picking up and answering phones needs to be replaced. Completely unprofessional. I got hung up because I called in to know if Dr was going to make it to our virtual visit as I have been waiting for 20 minutes. Was told he was 45 minutes behind, so I asked if we should reschedule, and she asked "I mean, you're at home right?" as if my time is not as precious as theirs.

25 years of seeing the doctors at Ohio Medical group down the drain. Up until today would have recommended these doctors to anyone who was looking for primary care physicians. No longer feel that way. Wasn't allowed to see my doctor, I had a negative Covid test 2 days previous just to get in and see him. Was denied at the door, the negative Covid test was meaningless. Baffles me that they can call themselves healthcare providers. Edit. Just called the Cleveland Clinic, they set me up with a primary care provider with an appt tomorrow morning. What amazing customer service on the Cleveland Clinics part.

Had a 9 am appointment arrived 15 minutes early left at 940 after watching people come in 20 and 30 minutes after me get called back called to see what the problem was and rudely talked to on the phone and hung up on