OhioHealth Physician Group Primary Care

Update at the end: Very Disappointing Experience - Proceed with Caution Our experience with this doctor's office was extremely disappointing and frustrating. Communication was consistently poor, and follow-up care was severely lacking. After 4 days and multiple attempts to get help for my elderly mother, we were forced to seek care elsewhere just to receive an antibiotic prescription. Despite reaching out directly to office leadership, we received an inadequate response. We then escalated our concerns to OhioHealth leadership and the official communication line--yet still received no follow-up or resolution. If you are assigned a nurse practitioner at this office, I strongly recommend proceeding with extreme caution. The lack of accountability and care coordination has been unacceptable. This experience caused unnecessary stress for our family and compromised the timely care my mother needed. We went to OSU primary care in Pickerington and received the prescription and care my mother needed immediately Update: I appreciate the response from Meghan at Ohio Health and overall am very happy with the Ohio Health system. We had a great experience with the X-ray department and I have other care providers who are part of Ohio Health and they are wonderful. I have also had good experiences with the Ohio Health Pickerington ER and that has been positive. It's unfortunate that we had a series of mishaps in the overall experience with the Pickerington Ohio Health Primary Care but Meghan documented and listened to the concerns that I shared. Thank you

Tried to see Dr Passias who is an outstanding doctor I saw in the past. My issue ... Receptionist said not accepting new patients. I said I was a former patient and just need a second opinion. She said I need to get a new Dr with Ohio health other than Dr Passias to get a second opinion. I requested to get on a waiting list. Said they don't keep a waiting list. Sigh. Still love Dr Passias but I am done with Ohio health except for Dr Passias. Diley Ridge is close and very good as well. With an ER, lab and radiology, several specialists, primary care and a children's hospital urgent care. I called the number provided in the review by Ohio Health. I called and recapped the information. So far no response or call back.

This has been trip number two to this facility the first was for our daughter and the most recent was for myself. I was seen immediately upon arrival. The staff including the doctor were just absolutely amazing, friendly, kind, and courteous. It is not often that you can walk into an emergency room and tell that every employee there loves their job. I had an amazing nurse, Nikki, who has the best bedside manner ever. Thank you for your excellent care.

I recently took my daughter here and they were armazing! The treated us with kindness and respect. They took great care of not only her but also my family by offering us food while we waited on the results. The nursing staff was outstanding as well as the xray techs and doctors.

A very brand new emergency facility. It really is a hidden gem. I really recommend even if it's out of your way. The staff work really hard and fast. Only waited in the waiting room for about a couple of minutes to be seen back. It's very clean and well organized. The staff are very friendly, and they come and check up on you to see how your doing. They really mean what they say. They provide excellent care. 10 outta 10 I highly recommend! I like to also note I went in at exactly 6pm if that says anything.