Williston Primary Care

NEVER GO HERE! The billing never stops. They get you caught up in a loop of bills since their billing and accounting system is so segregated and out dated. I have excellent insurance, my insurance even hates dealing with them. A visit is supposed to be $30 for primary or urgent care. For one visit I have received 2x $30 bills from the clinic, 1x $30 bill from CHI, then another bill from a lab service that's not part of the same system. Thought it was done since I've already over paid due to their insurance game, and no, today I got a collections notice via text (never any invoice or mail) for the Craven Hagan Clinic which I thought was a scam, no, it's CHI St. Alexius Primary Care trying to get another $30...

Clinic staff has definitely improved here in the past 6 months. Outpatient Lab has seriously upped their game! Some days there is a wait but all of the gals there are so nice! The environment is welcoming and comfortable!

I have never had a problem getting ahold of billing or a receptionist to schedule an appointment. My family has gone to this clinic/hospital my whole life. Dr. Hagen was our doctor and now Dr Kemp is our family doctor. He is very attentive and always seems to know what's wrong. My entire family speaks highly of him. My husband doesn't like going to a doctor, but really enjoys visiting with Dr. Kemp when he has an appointment. We recommend him to all of our friends and family. All of the doctors that he refers us too have also been great. All of the staff and people working here are so friendly and helpful! We all feel very lucky to have him and this clinic/hospital in our community.

Dr. Kemp is the best family physician that I have ever had an experience with. His staff is amazing! He spends a lot of time with his patients and makes sure that you understand and answers any and all questions that you may have!!! He is on HIGH demand and hard to get into would be the only complaint, but good is good! All of the complaints with making appointments I have never had one issue so I must be lucky. I have had issues with billing on the hospital end of things but not on the clinic end so I will not let that affect Craven Hagan's review!

Absolutely horrible. Can't ever get in touch with billing without leaving a message and waiting for a call back two days later. I have insurance but the cost of the visit was not sent to insurance for some reason, so I had to pay it all out of pocket to avoid being sent to collections. THEN they billed my insurance so they have been paid twice for the same service and I've been waiting for a refund check for what I paid out of pocket. During that time they "accidentally" billed me AGAIN for the same service. I've been waiting for six months on the refund. I call every two-four weeks to check on the status of my refund and there is always a new excuse. Stay away!!