Bethany Medical at Battleground

I been going here for pain management for well over a year now and have been seen by 2 different providers the 1st one was great but she has since retired. My new provider Tyler Terry has been fantastic. I have a complex medical history and tyler has been great and gone above and beyond with helping me my pain management and also my other issues I have. The staff there are also great have always got me in fast and the hours are great and being open 7 days a week really help out especially like someone like me who works odd hours. Thank you again!

My experience with Bethany Medical's dermatology department on Battleground was extremely disappointing. I had waited three months for this appointment, only to have it cancelled without any prior notice. I arrived early, checked in, and waited nearly an hour before being told the doctor would not be available. To make matters worse, they attempted to reschedule and charge me again. The scheduling staff is equally unprofessional -- long phone holds, repeated transfers, and calls that either end in disconnection or requests for payment to rebook an appointment I never received. I have never encountered a professional medical practice that charges patients for not being seen. I do not recommend their dermatology services to anyone.

Let me just start with they never answer the phone, and when someone do. They put you on hold.. I was dealing with this location almost 4 years. And I never got my medicine on time. And the nurses at like they don't want to be at work. And even when they make a mistake they pretend like it's the insurance or the pharmacy. And if you going for medicine and it's scheduled for one day. And you cannot get it until 4 days, later than expected to get the voicemail every time you call .. this by far is the worst location in the Piedmont.

If I could give 0 stars I would honestly. My first visit here was in May about an ear problem which i was given drops and was told I'd get a follow up call from a specialist, never got it . I ended up going back cause the ear issue was still present ,called the specialist in front of them they were referring me to and they gave them a incorrect number so yea then at this appointment they were prescribing me something and it would at my pharmacy in a hour , it took 2 days and 10 phone calls no exaggeration with me sitting in front the pharmacist what they were supposed to send over, whole time what was sent over was over the counter nasal spray & even the pharmacist was just appalled by the whole thing it was so time consuming and embarrassing. I got a call a couple weeks later asking if i would like to make them my primary care and i agreed because one it's right down the street and two i just moved back to Greensboro and i did need a new primary care. So they set me up with an appointment with Dr. Shannon . I saw her twice and she was pretty decent with what i was going for and thorough. Fast forward 3 months i took a fall 2 days ago still able to walk but just wanted to be seen to be sure everything was ok so i went online yesterday and tried to schedule an appointment with Dr Shannon her still pops up but no success so i call and they inform me that she no longer works there so i did have a concern there like yall never even told anyone that first off, so then im like okay let me look up the other doctors and I'll call back to schedule and she's like or you can do it online so I'm like okay cool so i see dr sharradah she had an appointment for Tuesday (today) but of course online or app wouldn't let me schedule it because it's horrible !!! So i called of course it's a hold time like always so i press one for a call back , get a call back and i speak with a women was explaining what happen in short and that i needed to schedule an appointment, she said the one i was trying to get Tuesday is gone LOL so i had to go with Wednesday the same time that was her next appointment i said ok fine she said i will get that submitted for you , i specifically asked would i get a confirmation email or text (truthfully i don't like calling up there no more than they literally don't like to answer or talk on the phone even tho it's their job ) she advised you'll get a email or text when i submit it when we get off the phone , never got a text never got a email even went in my app and no appointment was there so i said let me just wait. So i call today to confirm my own appointment because they will charge you if you don't come, and what do you know THERE WAS NO APPOINTMENT SCHEDULED FOR ME !!!!!! super frustrating and irritating that this is even a doctors office !!! I ask the lady that i meed to speak with a manager not upset with her but my experience here has been nothing short of frustrating! She tells me the team leads are in a meeting and they will call me she asked me what was a good time i said i go to lunch at 3 , she confirmed my phone number and all was empathetic and all probably the nicest people ive dealt with hands down but what do you know IVE RECEIVED NO CALL OR CALL BACK FROM A MANAGER & im not even surprised, i didnt have anymore energy to call back but i did have it to type this review since by phone you can never can anyone , i do not know if their calls are monitored and recorded and if not shame on them but i will say i will keep all my documentation and as soon as i figure out who to report this location to I will be doing that since we can seem to get any resolve communication. Oh and i finally got a message about my doctor no longer being there after i told them that there was no communication about , thank God it's time stamped . You see how i wrote all this without cussing ? Just my full experience & I will not return back to this place EVER !!!!! Unless this is your last option please don't & if you just have to DOCUMENT EVERYTHING record every call .

Leaving a review for the Battleground location on behalf of a friend that complains about "Tyler" constantly. She has gone to multiple appointments that have been cancelled without any notification whatsoever. She is consistently struggling to get authorization for her refills sent to her pharmacy post-visit (and is currently waiting now). She had a lot of questions at one particular appointment.... She said that Tyler became visibly annoyed, and informed her that she was only permitted to ask "three questions" per visit from now on, which struck me as highly unusual and incredibly unprofessional. If you choose to go to Bethany Medical keep your expectations low. The locations I've personally visited in High Point aren't much better.