Patient
Doc is fine. Has a different angle which I appreciate. My bro in law is head of cardiology with a massive company. I get the ins and outs of corporate medicine. His admin is HORRIBLE!!!! The Worst. The worst of the worst! All of a sudden I'd get a message - "you have an appointment at XXX date/time". The doc said "well she just sets appointments up if you haven't been seen in a while." Huh, interesting, she is telling me when I am going to show up? Not asking about my schedule. Not trying to schedule an appointment? Just telling me when I am going to show up. What part of concierge medicine does she not understand. Then I'd show up. "Oh, I don't have you on the schedule" (her mistake) after I'd driven 40 min one way. That was the last straw, and I moved on. If you want to have a cash pay concierge medicine business, then offer equivalent service.