NYU Winthrop West Babylon Family Medicine Associates

Unfortunately front desk is not an useful resource. They are not kind and they don't make you feel welcome either. Otherwise, Doctor Brenda Martin she's super gentle, kind, caring and makes you feel comfortable I really recommend her! Even though front desk is a pain. I am only given stars because of Doctor Brenda.

After reading all of the dreadful reviews, I was leery about becoming a patient at NYU Winthrop West Babylon Family Medicine Associates. My appointment went off without a hitch and far exceeded my expectations. The staff members were friendly and helpful. I didn't have to wait long at all--no more than five minutes, in fact. My appointment was with Dr. Saad and she was caring, competent, patient and wonderful. I had an absolutely pleasant experience and am very happy that I didn't not let the negative reviews discourage me from trying this office. Should things change down the line, I will update this review accordingly. However, I feel 100% confident that I will be happy here. Try for yourself!

Old lady with short blonde hair at reception was unnecessarily nasty from the second I walked in, don't know what that was about lol

It just isn't the same anymore since being a patient. The staff was always friendly and very accommodating, but now so rude. Isn't when you go to the doctor you want to be in a positive a environment to avoid stress. This is not like that anymore. The only reason I am a patient still is for one doctor which is worth the wait and that is Dr. Corsello. I wish that google allows 1/2 stars UPDATE: I like to believe things changed but no even worse. The front desk have attitude and unhelpful in person and over the phone. I am aware there is so much going on and the stress they are under I respect yet it doesn't make it right being as such. As long as I see my doctor that is what matters most.

My wife and I have been a patient here for several years and once NYU Winthrop merged this practice is nothing as it used to be. The telecom agents are not knowledgeable about insurance and refused to make appt as a result because they were unaware of how to verify eligibility. My wife once drove to the office personally because she was in pain and unable to make appt. According to Donna the office manager said this is not a walk-in clinic and regardless of the amount of pain a patient is having they will not see you until next available. I even mentioned changing physicians because of how dissatisfied I was with my care and she had no remorse, was not understanding or even apologetic. If you don't pay copay in full, they will not see you and are turned away. If you are late, they turn you away. I work in the medical field and will say this is extremely poor patient service. They do not value you as a patient. A "happy" patient will tell three to five others; an unhappy patient tells ten. Clearly customer service is not a priority. This practice is does NOT work to serve and keep patients happy. Does NOT give more than expected and is NOT flexible. The intent and goal of all medical professionals should be to do the "right thing" for the patient. This should serve as a guide to all patient treatment. Something they clearly lack and should learn to adapt to.