Crouse Medical Practice Cardiology

First let me state it took nearly 8 months to actually get in to see a cardiologist so I set my expectations high. From the beginning the communication was less than desirable. When they received the referral from my doctor they "dragged their feet" to review and set up an appointment. It took me " throwing a tantrum" so to speak and persistence to even be scheduled. We'll what I learned from my visit is not to have any expectations and you won't be disappointed and trust me I was. I will say the best part of my visit was the male nurse who took my vitals and medical information needed. He was friendly, professional and had great " bedside" manner. I admit I was taken in a very timely manner with minimal waiting. However, once the doctor entered the room he could hardly stand still as if he was trying to get this appointment over with and on to the next. I waited 7 months and he spent about 10 minutes with me. He ordered a heart monitor for me to wear for 7 days and said someone would be in shortly to bring it. I spent more time waiting for that person than the wait time in the waiting room and the time the doctor spent with me combined. I literally thought I was forgotten and went out to the hall where another male nurse was sitting at a desk and a female nurse at another. When I asked if I had be forgotten about , I was told that somebody would be in shortly. Another 10 minutes went by and the same male nurse who was sitting at the desk and appeared to be on break came in with the monitor. SMH Finally and the quickest part of my visit is when the receptionist put her hand out to collect the copayment . Oh by the way my next appointment isn't until March.

Regarding Sue and Christopher: I was anxious about having my exercise stress echocardiogram test done and I immediately expressed this to Sue, the technician who was performing the test. Sue was absolutely wonderful! She was extremely knowledgeable, friendly, professional and kind. She acknowledged my apprehension about having discomfort during the test and she quickly put me at ease. She explained the procedure and what to expect. She emphasized that she would monitor me closely and would stop the test once I informed her that I was uncomfortable and having difficulty continuing. She was later joined by Christopher, PA who was also very personable, informative and professional. Crouse Cardiology Medical Practice is fortunate to have such exemplary medical professionals on their team. My experience was most positive and I highly recommend this team. Thank you Sue and Christopher. You made my visit most pleasant. P. Ann

Had a great cardiologist named Dr Gorman who left NY to practice in a better State. Waited a year to see my new cardiologist only to be canceled because he was sick. When going to reschedule, office manager did so by scheduling me six months out. They don't care about you as a patient. I went elsewhere..

Dr George and staff have been very friendly, efficient and kept me well informed. The entire support team in the Crouse Cardiology OR were wonderful. I was really treated very professionally and they kept me informed step by step while my procedure was going on before and after. Couldn't have asked for a nicer group of people, nurses and Doc. Thank you all.

I tried to make appointment with Dr. Matthew Gorman in Crouse Hospital for my husband's heart surgery for three times and front desk lady weren't helpful at all. We have all medical records from Cardiologist from Mercy Hospital in Miami. We want to do surgery in Crouse Hospital because it's close to our family to get better healing and more support from family. Dr. Frey staff requesting Dr. Matthew Gorman staff to call their direct number so they can send all the medical records. Cardiologist Mercy Hospital Miami office are very helpful and willing to to give all medical records to Crouse hospital. We gave the number to Crouse hospital front desk lady at Dr. Matthew Gorman's office but they had lots of excuses and rude. My husband called for three times and my Mom in law called just this morning. They hung up on my husband and my Mom in law when they were still talking. They don't care about someone's life need medical treatment immediately. This is regarding life threatening and this people don't even care for a bit. This is against their mission they put in website " Our mission is to provide the best in patient care by exceeding the expectations of our patients and to promote community health." They clearly don't do the best for patient care and they clearly don't exceed the expectation from their patient! This experience also against their vision and values. One of their values is " Respect - honor, dignity and trust". They clearly don't respect us. This is beyond unbelievable and not how hospital should be treating their patient or future patient. This morning after my Mom in law got hang up but the cardiologist office. I called the Crouse Hospital patient complaints and spoke with Diane. I told her what happened how my husband tried to follow up from Monday,Tuesday,Wednesday,Thursday. On Tuesday, when he called the front desk even said "oh i just got here i don't know anything". You don't have to rudely answer like that when my husband did all efforts to follow up if they had the medical record from Mercy Hospital or not and when the appointment will be. Put yourself on his shoes, he just got diagnosed his heart condition is getting worse and he want to do surgery in Syracuse close to his family. He may or may not live longer even he has this surgery. And when he tried to make appointment he got all this difficulties. How stressful that can be? Diane from patient complaints called the cardiologist office and Tracy office manager called me that they have his medical records and urgent referral from Cardiologist Mercy Hospital Miami but they can't schedule any appointment because of their accusation that my husband is yelling to the staff and he got blacklisted from Crouse Hospital for any kind of appointment. Wow this is just beyond unbelievable. You know my husband's life in danger but instead of saving live you want someone's hang on die and beyond that accused and discriminate him. Why did none of your stuff told this when my husband's called and you waited to tell this until I called patient complaints dept. I was there when he called and he wasn't yelling. He has deep voice but not yelling. He can't even yell because if he is yelling his heart stop beating and thats not good. He told them how stressful and unprofessional it is to make appointment. Furthermore, why did the cardiologist office hang up on my Mom in law this morning instead of telling her this? Why did you tell this to me after I called patient complaints? They let someone's life in danger and could be die waiting for appointment. Discrimination in this world is real. We just witnessed another one today. Go somewhere else to spend your money for medical reasons. Hospital is where you can save life but this hospital discriminate and don't have empathy or intention to save life.