Nuvance Health Vassar Brothers Medical Center

I am submitting this review to document my recent experience at the Vassar Emergency Department, which raised several concerns regarding patient care, communication, and procedural standards. Upon arrival, I experienced a waiting period exceeding four hours without any meaningful updates regarding my status or expected time to be seen. Throughout this period, there appeared to be no designated staff member available to address patient inquiries or provide basic information. Despite the extended delay, the treatment area was not crowded, making the prolonged wait time difficult to understand. After being assigned a bed, additional delays followed. I also observed that the resident treating me needed to leave the room and approach the nurses' station to obtain basic medical supplies such as gauze, suggesting that individual rooms may not be properly stocked with standard emergency-care materials. Another significant concern was the lack of privacy. The door to my treatment room remained open for the duration of my stay, allowing conversations and examinations to be visible or audible to those passing by. This environment did not reflect the level of confidentiality typically expected in a medical setting and may fall short of standard patient-privacy practices. Furthermore, after the initial examination, I was required to wait again while the resident sought a supervising doctor's approval, adding to an already extended and uncomfortable visit. Having received emergency care at various hospitals across Long Island and elsewhere, I can say that this experience was not consistent with the level of organization, communication, and patient respect I have encountered at other facilities. I am sharing this account in the hope that it may encourage improvements in patient flow management, privacy protocols, and the stocking of essential medical supplies within treatment rooms.

We gave birth to our second child here. Our first child was born here five years ago. We didn't expect that their management and services have improved so quickly and so well. All the medical staff and workers are very professional and enthusiastic, especially the nurses. We stayed here for 5 days and came into contact with more than a dozen nurses. They will all take the initiative to consider and help you. In the past thirty years, this is the best service I have received in all the hospitals in all the countries I have visited!

came here after going to mid hudson a few weeks ago from pain with my iud that i knew wasn't normal. we unfortunately had to wait about 5 hours to get a room but once we did i got the usual blood tests and a second round of vitals and then got to explain enough to where they almost immediately got to doing a pelvic exam and more tests and a little bit later got an ultrasound and kept checking on me. after they found the issue they told me about it and how i have it and gave me meds instantly and sent a prescription out. my mother is an LPN and we've been to plenty hospitals so the time is usually never an issue for me because i understand its pretty busy a lot of the time and i mean some nurses and doctors have to wait for results which can take a hot minute but they tried to be quick and the doctors, nurses, and the gyn on the floor seemed to have open ears and seemed to care also. was born at vassar too so i guess i just need to come to them any time there's an issue now

I arrived at the emergency room this evening with my husband via ambulance and I am truly disgusted and incredibly disappointed by the lack of care and concern he has received. We have been here for over eight hours and he is still in the emergency room without being admitted or assigned to a bed. Each time I've approached a nurse with a question, I've felt as though I was bothering them. The last time I checked, nurses are entrusted with licenses to protect and advocate for their patients. If empathy and compassion are missing, something is deeply wrong within this system. My husband's diagnosis is serious and requires attentive monitoring, yet the level of care has been unacceptable. We waited nearly 40 minutes for anyone to respond when his IV line had an occlusion and the IV bags ran dry. After calling the nurses' station three separate times, I finally demanded to see a nursing supervisor. She came, promised to check back in 30 minutes and never returned. No surprise there! Meanwhile, his blood pressure remains dangerously high, the monitors keep alarming and no one responds with any urgency or concern. I've sat here for hours listening to laughter and personal conversations just outside his room and I can't help but think, they have time to chat, but not time to care for a patient in pain. There were a handful of decent, compassionate staff members who did their best and I commend them. Including the AM shift that inherited the debauchery we experienced here tonight. I also understand that nursing is an incredibly demanding profession. But this level of neglect, disorganization and indifference is unacceptable and it speaks to an internal systemic cultural issue that corporate leadership must address immediately. We deserve better. Every patient does.I will be following up with the appropriate oversight and regulatory agencies to ensure that accountability, compliance and quality-of-care standards are being properly enforced at Vassar Brothers Medical Center. It may be time for leadership to reevaluate the evening emergency room staff, particularly those who dismiss or roll their eyes at patients in distress instead of responding with professionalism and compassion. I genuinely feel for the patients here tonight who do not have an advocate or loved one by their side to speak up for them. What I witnessed firsthand was neglect, indifference and it has left a lasting impression. Once my husband is discharged, I can say with absolute certainty that we will never return to this hospital for care again. Change is long overdue and it must start now.

Worse experience I have ever had. I arrived at 10 on Tuesday after having experienced what felt like a seizure. I was brought back to a room and they ran a couple text two hours later I was removed from the room because it was needed for a police officer. I sat in the waiting room from 12-4 being questioned by a neurologist every so often. At 4 I was told I needed to stay overnight for further testing of seizures. 9:00 and I was still in the waiting room and had not been spoken to once and was told they didn't even know I was still there. They ended up putting me in a room 30 minutes later in the emergency area. I asked to remove my IV or have it fixed and was told no and then ignored when I told it was bothering me (first picture was when I was asked for it be removed second picture was my arm days after my stay). Next morning neurology told me they had been waiting for me upstairs the whole night. This is one of many incidents I had here. One of the nurses even spoke up that what I was having to deal with was not right and that I should have been out of there on Wednesday verse Thursday when I was finally released but there was no organization and I was continually put off despite my symptoms. Now I've been out of work for 1 week and I have been trying to get papers to clear me to go back to work and I have been ignored, hung up on, told someone would call me back and never received a call back, and told they had no documentation of my stay.