★★★★★
I came to Garnet Hospital by ambulance. The Ambulance drivers were trained and strong. I arrived in the ER around 12 pm Sunday and was met by an amazing caring team. The nurses, registration, and constant check in made me feel seen and heard. The doctor was outstanding with getting to the root cause of my issue and the radiologist that performed the CT with contrast went above and beyond. I won't forget his advice to move forward and that it will be okay and his caring demeanor during an emergency situation. Kept me calm when I was absolutely not.
I was admitted and being I was in the ER things moved pretty quickly. I was in the ER for 4 hours specifically to get fluid, and necessary tests. After I was admitted into the hospital and brought to the West wing up stairs. I had a room mate but the hospital pairs you with someone close with your issues. Same night received a very needed and important MRI. My room mate was quiet like me and pleasant to share a space with. My team was amazing constantly checking in and giving me updates, received my medicine needed, constant BP checks.
The food was delicious I had heart healthy and gluten free due to restrictions. The chicken Marsala dinner and Turkey gravy dinner was amazing. Mash potatoes and carrots on the side with little butter packets, gluten free bread, organic sodium free seasoning, milk and juice. Water, tea, coffee, and drinks are available as needed. You just need to ask. I didn't eat most of the day and finally had an appetite. The staff all of them were very kind and professional. Made me feel safe, heard, protected, and seen
The night (especially night team) and day nurses, techs, OT, PT, Doctors, Neurologists have been professional and kind. I don't recall everyone's names. I wish I remembered their names just kind people Especially when you are scared, and not feeling well. There is a TV with a wide selection of channels keep your mind preoccupied.
Will be here a while longer before discharge. Will update soon.
★
My husband's recent experience here was unacceptable and, at times, genuinely alarming.
We came in with a serious issue involving his leg--significant swelling, pain, and clear signs that something was very wrong. From the start, communication was inconsistent, confusing, and often completely contradictory. We were given different explanations by different providers, and crucial information was either delayed or not explained at all.
During his first admission, he underwent a drainage procedure, and we were given conflicting instructions about whether he needed to be admitted. One physician told us there was no infection and no reason for admission, while I overheard the ER care team questioning why he was being admitted at all, even referencing my husband by name. Hearing staff say things like, "If the patient or wife asks to be discharged, tell them no--we don't have time to do admissions and discharges in the same day," was deeply unprofessional and destroyed any trust we had in the care we were receiving. After unnecessary back and forth, he was admitted for two days, only to be discharged on oral antibiotics that ultimately did not help--his symptoms worsened enough that another doctor sent us right back to the ER for more imaging and readmission.
For his second admission, we were told the purpose was to get an MRI. My husband received the MRI on Thursday evening, yet no one reviewed the results with us or offered a care plan until late Saturday. Two different doctors came in with conflicting information. One even attempted to discharge him before speaking with his infectious disease specialist, despite us being told he needed a drain and biopsy. After I questioned her multiple times, she left and returned minutes later apologizing, admitting she had not spoken with the ID doctor and that, in fact, drainage and biopsy were recommended. She then offered us two "options": be discharged with antibiotics or stay for the drainage--an impossible position for any patient to be put in, especially when the care already felt so unreliable.
On Monday, my husband fasted for the scheduled drainage and biopsy, only for us to be told after waiting all day that it was pushed to tomorrow because we could not be fit in.
After spending a total of seven days in the hospital, he was finally discharged on oral antibiotics following the drain--yet even this was mishandled. One of the medications he was prescribed was recalled back as per my pharmacy. When we attempted to get this fixed, no one could even locate the discharging doctor in the system. Now, two days after discharge, I am still trying to get someone to send in the medication he was clearly instructed to take. This has created yet another unnecessary delay in his recovery and more avoidable stress.
The constant delays, lack of communication, contradictory messages between departments, and the sense that no one was truly overseeing his care created unnecessary stress, fear, and prolonged suffering. We felt like we had to fight at every step just to understand what was happening and to advocate for basic, appropriate care.
A hospital should provide competent, consistent, compassionate treatment. What we experienced was the opposite. I sincerely hope administration reviews what happened, because no patient or family should ever have to endure this
★★★★★
I just had outpatient surgery and felt compelled to write a review immediately. From the moment I checked in until the moment I checked out the process was incredibly smooth, efficient and organized. Every single person I interacted with was calm and kind. Even though it was a busy day at the hospital, the staff did not seem super stressed out... I was very impressed with the cleanliness of the facilities and everything from start to finish.
Many of the reviews on here had me a little bit worried and I can understand. Perhaps there is a different experience in the emergency room versus the main facility.... But I would definitely recommend this hospital center and while I hope I don't need to go back, I'll choose Garnet next time I have an issue.
★★★
We had a mixed experience at Garnet. My 87-year-old grandmother spent Thanksgiving week in the hospital due to a fall and some other related health issues. Her day-time nurse Chambree (?) was AMAZING. 10/10. Chambree was not only thoughtful, thorough, professional, and knowledgeable, but she was extremely compassionate and consent-driven when providing care for my grandmother. If I knew her last name I would submit a more formal positive review to the hospital, because she was truly the definition of a top-tier nurse!! No surprise that she comes from a family of nurses :)
On the negative side... whoever the nurse/doctor was on-duty during the night gave her a chemical restraint (Haldol) without the consent of her or her medical decision-maker / power of attorney, which then prolonged her stay in the hospital unnecessarily. That was completely unacceptable.
★★★★★
Recently had the birth of our first child here, and though our situation was not ideal Alissa, Rebecca, and Brianna did great job helping my wife and made us feel like we were family not a patient. They were compassionate and listened to all her wishes. I would highly recommend.
