Essen Health Care: 5235 Broadway

The psychologist/psychiatrist herself is truly wonderful, and I have nothing but positive things to say about her guidance. Unfortunately, the scheduling process has been very disappointing. I was informed that there is a two-hour window from the scheduled appointment time, but it seems this flexibility only applies on their end--not for patients. I joined about four weeks ago and have only been able to meet with her twice--not due to her lack of availability, but because my scheduled appointments were not honored. On multiple occasions, we never connected, and no courtesy calls or text messages were made to reschedule or explain the situation. I do not need a generic "Google response." I need your office to do better by your patients.

I Love coming to this place since I first stared coming for my pcp Doctor Kohely Paulino, I love how she takes her time with me and explains things very well. The best thing is that she speaks Spanish, also Genesis and Henry make my day everything I come here, I even pass by just to say hi to them. They are very caring and helpful. 10/10 the place overall is very clean and organized. Thank you Essen.

Awful and unprofessional! Got there at 9am for a 10am appointment I booked with PPL for this past Saturday which was September 20th. When I get to the reception two people are already sent out told to come back tomorrow same time. I greet the receptionist, show my PPL appointment, and get a smirk followed by "We don't have access to that come back tomorrow!" Excuse me..if you don't have access and I don't even see you go on a computer to check do you really not have access or do you not want to be bothered with patients? Had to pay $30 for a Lyft because it would take me three busses to get home. Very unprofessional to say the least and had I gone back next day I would have been told the same thing. I do not recommend because when I called PPL they stated the place was taking appointments then told the two people who were sent home also called stating they were sent home too and told to come back. I will never book or return here again.

Arlissa was absolutely amazing very helpful and reassuring! The doctors were lovely and very helpful and thorough! I really felt heard and helped

Please be careful. They love to break HIPAA laws. It is better to find another facility that treat you with amazing care than this place.