Patient
My 80 year old mother had an appointment this morning at 10:20 to see a vascular surgeon. She has neuropathy in both feet, they are both numb and ice cold all the time... she's been waiting 2 months for this appointment. They texted her cell and called our home phone to confirm this appointment twice during the week. We arrived at 10:00... I dropped her off and went to run some errands. 10 minutes later I got a text from my mom. THEY CANCELED HER APPOINTMENT and didn't bother to tell her until we showed up there. We drove through construction (sat through the same light for 10 minutes) and wasted an hour of our day because they don't have the courtesy to tell their patients when appointments can't be kept. They immediately handed her a paper with her new appointment time, 10:00 on the 26th of September. (They had time to print that up, but no time to make a phone call?) Firstly, she's already waited 2 months for THIS appt. Second, we drove into town through terrible traffic for THIS APPOINTMENT. Third, if they think they can just pick the time and place for the next appt without consulting her for what time works best for her, they're delusional. I have a job... so what if I wasted personal time to get her there? No one there even considers or cares about inconveniencing others, apparently only their time matters. They can shove their next appt where the sun doesn't shine, I'm finding my mother a different vascular surgeon.