Vincent Wong, MD

DR. Orechi seemed competent and efficient; however I found it was almost impossible to get someone to change an appointment. I was being referred to disconnected phone lines. VMs that were not returned offices that claimed they did not have the authority change my appointment. my Original appointment was scheduled at the Albany office and was changed last minute to the Troy office ...10 miles further. I finally drove to the Troy office and waited a while while the employee appeared to be on personal call and then told to sit in the waiting room till she was finished with her call. Finally I called the patient advocate number listed on the website and she called back ironically stated that I need to call the Albany office. Some help! The problem seems to be systemic with St Peter's . I went to Dr. Gardner's office, an affiliate of St Peters, and found it impossible for the Pharmacy and myself to get refills . Finally, I went to a St Peter's Lab and they refused to tell me if they accepted my insurance? Most people going to a doctor will confirm that the doctor or clinic accepts their insurance and I find such a request to be not only reasonable but necessary . Growing up, St. Peter's represented a place to be trusted. Today I would not trust them to wipe my butt!

Atrocious work done by reception. I scheduled an appointment, double checked and double documented on my end. When I got to reception I was treated like a fool, sent to a different department because she figured I didn't know what I was doing (I am a medical professional), and then ultimately was told that I had the option to wait a few hours to see someone, or to come back another time because they had no record of my appointment. I'm very diligent about these kind of things, it'd be nice to find a patient care facility that held the same values. I will not be returning, and I advise all who read this to seek a different provider.

What a terrible experience and first impression. Never have I met a Dr. with such horrendous bed side manner (Dr. Phang). Never did a evaluation or even asked a question. Was rude and rushing to get me out of there as fast as possible. Talked over me when asking a question or completely dismissed it. Being a patient living with chronic Lyme disease I'm used to being dismissed by conventional doctors, but this was one of the worst experiences ever. It's clear what their priorities are.....Money. No desire to improve the lives of their patients, just the bottom line.

I am a patient of Dr Raspasarda who I can say I have complete respect and confidence in. He and his staff are very courteous and professional.The first time I saw Dr Raspasarda he spent close to about an hour with me , explaining my condition completely and did a through exam. I live two in a half hrs away, and have no problem driving that distance to see him. Dr Raspasarda is always accommodating with my appts / tests due to length of Drive.

I was referred to this practice by an emergency room doctor. When I called to schedule my 'urgent appointment' as instructed by my discharge papers, I had probably the worst customer service experience of my life with the scheduler. Not only was she rude, she implored that my condition should be handled by a primary care physician, and went on to tell me, "If you really needed to see a specialist, you would've been seen by one in the ER." In addition to yelling, belittling, and making me feel foolish, she attempted to turn me away which I'd imagine could be a liability to the practice. She also told me rudely and angrily that she had, "just walked in," and that she was not, "logged in yet, so hold on." This was about ten minutes after the office was open for the day, and I was transferred over to her. I was initially respectful and polite until she angered me so I yelled back at her, which is completely out of character for me. I do not believe that heart patients should be angered or stressed by cardiologists' administrative staff. I was so affected by my treatment that I drafted and mailed a letter to the Office Manager describing my experience. I am now under the care of another cardiologist group.