Ocean Heart Group LLC

The staff at Toms River is consistently rude and unpleasant. As a manager, I can confidently say that if my team spoke to customers in that manner, they wouldn't keep their jobs. It's ironic that there's a sign about Respect and Care for the staff when, in reality, they need to show respect to the patients. If it weren't for the exceptional care provided by Dr. Patel and Dr. Kianfar, I would have addressed this issue more forcefully. I believe in treating others with respect and dignity, and it's clear that the staff could benefit from learning how to properly interact with patients, much like the exemplary service at the Brick Office.

Dr. Sagar Patel is such a nice person I feel comfortable with him Thank you Dr. Patel

If you go, don't rely on Google to get you there. Even when you type in their "new" address it still wants to take you to the old address, an even more (way more) depressing scene than their new location. At any rate, my appointment time was for 145, and I showed up about 25 minutes late because I was doing circles trying to find the place. I called and spoke with someone, whom I later learned was at an outsourced call center, so no wonder she had no idea how to tell me where to go. I got transferred to the Toms River office, but ended up going to voicemail. Off to a good start. At this point I took one last stab at getting there, and I did. They are in suite 5, and not suite 5 that says "Private" on the door. That suite is a closet I believe. The suite you want is the room slightly bigger than a closet just down the hall. I walk in, it's about 12-15 people in a small waiting room. Nice. I'm about 25 minutes late, as I said because I was doing circles around the area. So that we will put on me, and perhaps that understandably puts me further down the queue. But after well over an hour since the appointment time I'm still seeing the same people sitting around. I hear a couple of grumbles about time. One woman was waiting and she said her appointment was at 130 and it was now almost 3. Mine was for 145, so that meant even more waiting. 1.5hr wait is absolutely unacceptable. That's it, I'm out. About 10 minutes after I leave they give me a call, saying it's my turn to come back. I told them that I left and asked about their procedure for seeing patients, because I noticed people going into the back but then ushered back to the waiting room....to do some more waiting. The staff member explains that they only have two exam rooms so they take you back to do vitals, etc., then back to the waiting room before going in again to see the doctor. Never seen such a thing. So there are all these people waiting around with only two exam rooms. Talk about overbooking! Such a pet peeve. There are too many good doctors who don't do that to settle for ones that don't care one bit about your time. I can't speak on Dr Tardos' (renamed Dr Tardy) ability as an MD, but between the quality of the facility and the wait times, I can say he/they don't run a very good practice and invoke much confidence. I do have one nice thing to say - the staff was friendly and given how much grief they must have to put up with from patients for reasons outlined above, my hat is off to them for being able to maintain a friendly disposition well into what is probably a stressful day. I gave them a 2 (and not a 1) because I didn't actually get to see and evaluate the doctor himself and the staff deserves some recognition.

I saw dr. Kianfar and dr. Patel they are excellent doctors. If I have to wait a little longer to see them, oh well. At least I know I'm being taken care of.. dr. Patel saved my life. And as far as finding the new place I found it with no problem, I put the address in my GPS and it took me right to ocean heart group.

My doctor is Dr kianfar he is a great doctor just like the rest them. He is very carrying and he listen to all you have to say. I would recommend that group. His staff is great aldo if you need something they will get you. The best in Tom's River.