Patient
Reaching out to the front office is a big nightmare. Staff answers the phone the moment you call (not even 2 secs of ringing) and says, " Dr. Singh's office. Please hold. Then the music starts. It's not the first time. At least half an hour, I tried to reach every 5 to 6 minutes, being on the phone, hanging up, and calling again. Every time the artist (operator) changes, I can understand that the office will be busy in the morning. The staff doesn't give me 5 secs even to inquire about the reason of the call. However, I call to schedule an appointment or pay a pending bill. Dear Dr. Singh, please give me a call to explain.