Patient
Would have given 5 stars if the front desk staff was courteous. Every appt I have taken my mom to so far (3 times-1 cardio, 2 PCP), they see me standing there waiting to be checked in and say nothing. As a person who worked with clients for over 34 years, it seems to me that the courteous action would be to acknowledge my presence and say "I'll be with you in a moment". Does not matter what you're working on, on your computer screen, the person in front of you should be acknowledged