Cardiothoracic & Vascular Surgery Clinic

Took our newborn to the ER and they took us to a room right away, they did a full septic work up on her and admitted us to pediatrics. The nurses and doctor (Dr. Thomas) were ALL amazing for our 4 night stay. The staff really does care and have amazing bedside manners. The nurses were very attentive and do not make you seem like a burden. I would recommend this hospital in a heartbeat.

The staff was very attentive to my 2yr old daughter. They took time to fully answer questions that we had, even if we asked more than once. We appreciated the quickness of the staff also. They not only checked on my daughter who was the patient, but made sure my 5yr old son had snacks and drinks to keep him as occupied as possible. From the bottom of my heart, thank you to the staff at the hospital, we couldnt have made it through this scary day without you!

I'm writing this review to warn those who have loved ones that are staying in the Critical Care Unit. Some of the nurses in the CCU have no regard or respect for the patients or for the family. I was an emotional support person for my mom's stay in the CCU; she had been in the CCU for 2-3 weeks and I was with her majority of the time while she was in the room. Do NOT leave your loved ones alone with these people. There needs to be someone there to make sure these people do their jobs, because they won't otherwise. I became an advocate for my mom so I was always communicating with her doctors and nurses to make sure she gets the care she deserved. Some nurses won't like that; the charge nurse actually told me it makes it harder for them. There was a nurse my mom had the night of August 25 that wanted to kick me out of the room because she believed I refused to wear the protective gown and gloves. There were many nurses, techs, and even doctors who would enter the room without wearing gowns or gloves and she would never require them to wear it before coming into the room. My mom was gravely ill, yet this nurse wanted to kick me out of the room for something most of my mom's care team were doing too. The charge nurse that night told this nurse that I had called the care line before (which I didn't) and I believe that is the only reason why I wasn't kicked out of the room. Unprofessionalism, sub-standard care, lack of empathy and respect is what you will receive at this hospital in the CCU. Please be advised to be with your loved one at all times to make sure they get the care they need. I will say there were a few nurses that were so helpful and amazing; and that is the one star that I'm giving NMMC.

The entire staff that I came in contact with was great, however someone truly needs to work on better scheduling to keep the nurses from being overwhelmed and possibly mistreating, neglecting, or just forgetting about their patients. Need to make sure that ALL of the correct information is entered upon arrival therefore preventing any mistakes with concerning the patient such as medications, & ailments later.

I rate this hospital a high three because of the staff that is always going above and beyond to help you and/or your family at all times. But that's the only thing positive I can really say... While most all staff are great and amazing there's always those few that are just snobby and act like their just there for a check. And I know some people just have bad days but when it's always the same ones... Also another low is that if you visit this hospital be prepared for a good little wait. I've always had a extensive stay.