Intermountain Health St. Vincent Regional Hospital

Visiting town had to stop into the the ER & they seen/treated me within 30 minutes!! Quickest hospital visit I've experienced! Staff were kind, quick and efficient. Also they didn't try to minimize my pain when I told them 9.5/10 they didn't hesitate to properly treat my pain w/o 21 questions. Ha almost wish I could move states for this type of care. 10/10.

Receptionist very up beat and welcoming. Medical assistant kind and caring. Dr Heatin is one of the most caring. hands on, informative, (explains all steps on all procedures ) etc. I'm 76 and my skin did not ahe well, I'm really happy I hooked up with this entire group of awesome caregivers. They really care... Thanks, Bruce Ireland

I should have taken it was a warning when I walked into Intermountain Health and they had a great big sign up threatening to have security haul you away if you raised your voice, argued, or used profanity. So much for the First Amendment. Believe you me, you will have plenty of reasons to want to raise your voice, argue, or use profanity. At least my doctor was excellent, and the rest of the medical staff seemed pretty good too, but the administrative side of things was just plain shit. At the pre-op appointment the afternoon before my surgery, the billing people totally blind-sided me with a $4,500 out-of-pocket bill which my Blue Cross/Blue Shield insurance did not cover and which had to be paid immediately. It was the first I had heard of it. So much for the No Suprises Act. I am fortunate that I have an emergency fund set aside that was sufficient to cover said bill, but how many people do not or cannot? I had gotten a call from a Colorado number about "demographics and billing", but every single time I tried to call this number back I only got an AI robo-operator that asked for the location I was going to. I tried every variation of Saint Vincent's, Intermountain Health, Yellowstone, Billings I could think of but the robot would not recognize any of them and I could not get past Hal to talk to an actual human being. They also wanted me to sign up for their "epic" My Chart on-line system but every single link they emailed me to sign up for said system malfunctioned and led nowhere..."There has been an error and we cannot process your request." Any system that's so screwed up they can't even get an email link to work is likely dysfunctional in most other ways as well. When I got home after the surgery, there was an email and a letter about the $4,500 bill after the fact. Ever since, now well over a month after the surgery, I have been getting bill after bill after bill. Letter, email, or phone, these bills simply demand more money and don't tell what it is for. There's literally no information...no explanation of what it's for, no itemized list, no reason, no note if insurance has been billed...absolutely nothing but a demand to send them more money. So much for the Patient Bill of Right's clauses on Cost Transparency and Billing Clarity. And of course, I cannot respond to or contact the phone numbers or email addresses, they just get kicked back as undeliverable. For the first month I kept paying hundreds of more dollars for all these additional mystery bills, but I just received yet another unexplained demand for yet another $515. Now I'm waiting on hold trying to contact an actual human being on the phone to ask for some kind of clarification about what these endless streams of bills are actually for. What a scam and a boondoggle. If you make the mistake of seeking medical treatment here, better figure on having a few extra grand in your pocket or, better yet, demand a full account from them on the actual costs ahead of time. Just don't ask loudly or profanely or they'll sic the rent-a-cops on you.

My husband has a PFO closure and went in for chest pain. We saw a doctor when we first arrived and the first nurse we had was very informative. Then a shift change and they only ran standard test called no cardiologist. We never saw a doctor again after being there for 3 hours and his heart rate going down often to the low 40's no one can in and talked to us or explained anything. When I went and asked if he could get up and go to the restroom the nurse came in unplugged everything and said sure on your way out you are fine. Now I have been in and out of many hospitals with my husband as it took years to find that he needed a PFO closure and that was over 20 years ago. This was so upsetting we do not just go to an emergency room for fun. We will never go there again.

My step dad is currently a patient and the care has been subpar at best. I was there for 2 days. He was placed in an attends Monday and it was Thursday, still has the original one on and he was ripe smelling. He spilled coffee and syrup in his bed Thursday, he was gave a washcloth and no one took the spilled laundry. He finally got a shower Friday and his bedding changed. Asked for the case manager and it was over 3 hours before they came in, the RN was extremely rude and seemed bothered to be asked any questions. PT said they would be back with an adaptive walker to get him up and walking, they never returned. My step dad is waiting on a bed to open and had to remain thru the weekend. This is the message I just received from my mom. "He is doing better but still weak they act like it's a bother to help him one nurse grabbed him and threw him on the bed his name is Drew he told me that he needs to start using his left leg and I told him to talk to him I asked for pajama bottoms but all they had was scrub bottoms but Drew had a fit and pulled them off and threw them at me I can't wait to get him outta here I really wanted to say something but I didn't.." This is unacceptable in all areas, where is some compassion and dignity? No one is explaining what is going on and what needs to happen next. Therapy is extremely important to get started right away after a stroke. This needs to be addressed immediately.