Patient
I had a positive cardiac rehab experience with Heart Care Institute, LLC. The staff was very professional and knowledgeable. When I started, the financial coordinator was going over the insurance info about what they would cover. I made her aware that I couldn't pay any out of pocket expenses for the rehab services. She assured me that the rehab services provided would be covered by my insurance. The staff was encouraging me to do three months of cardiac rehab and I made them aware that I could only do what my insurance would cover which was six weeks. I recently received a garnishment from them stating I owe them $3,018.11 for rehab services. I was totally shocked by this and now I'm in financial hardship as well as medical hardship trying to pay this garnishment. Be aware to make sure you check with your insurance company about coverage before you start services. I'm very disappointed how Heart Care Institute, LLC handled this situation.