M Health Fairview St. John's Hospital

I am ONLY rating the check in, & outpatient procedure area. I took one star off only because certain areas could use updating. Everything was great! I was treated with respect, staff was caring/helpful/considerate, everything was pretty clean and they had a gown you wear before your procedure that heats and cools with an attached hose. Would highly recommend for an outpatient, or MRI with sedation procedure.

Just wanted to share my experience at St John's and Woodwinds hospitals in the past week. Friday November 7th I received a call from my daughter that her husband James was unable to move or walk without great difficulties, my daughter was ill and unable to take him to get emergency care so she asked me to take him. We went to Woodwinds in Woodbury, after being assessed, blood pressure at 191/127 and in obvious distress we went right back to a room. They started and IV and gave him antinausea medication and morphine, this provided much needed relief from the pain immediately. His right leg was giving out and the feeling was diminished greatly. Sent him to have a CT scan. We were told that he had a bone spur that was causing his pain. Shortly afterward they discharged him with oxycodone to take at home. Barely able to walk out of the ER I took him home. Saturday and Sunday he did not improve and the pain medication was not helping very much. Monday we were told to return to the Emergency room at Woodwinds. Again upon getting in to the Emergency room an IV was started and morphine was given for his pain which made it tolerable. A MRI was done of his low back, we were told that there were issues at L1-2 and L 4-5. He needed surgery to release the pressure on his spinal cord. Woodwinds did not have any operating rooms available but they could transfer him to St John's and have the surgery the next day (Tuesday, November 11th) James and I both said no to being transferred to St John's symaltaniouly. But somehow talked him into it anyway, basically giving him no options other that go home and suffer. So it went from a bone spur on Friday to an emergent surgery on Tuesday. Tuesday comes me and his daughter are in his room 2 1/2 hours before his surgery and they come to get him to take preopp trays, they want him to get in a wheelchair, which he can not do. They bring in another bed to transfer him to and proceed to place an air mattress under him. With no communication as to what they are doing they started lowering the bed from a semi seared position. This caused a great deal of pain and with no warning he wasn't prepared for the move. They proceed to take him to pray as we stay in the room waiting for him to come back. Not a soul has communicated anything to me or his daughter. About an hour in a half later I received a text message on my phone that he was being move to the operating room for his procedure. I was so confused, Noone said he would not be coming back to his room before his surgery. Communication was nonexistent. We got to the surgery admin unit as 4 nurses were taking him to the OR, thank goodness his daughter got to see him before hand. We received updates via text messages a couple times throughput the day. At 2:01 it stated that someone would be out to talk to us. At 4:30 my husband went to the surgery administration unit and asked why Noone ever came out to tell us how the surgery went and what was done, he was told theyvwould get someone to come out. After going back again and asking for help a nurse from the surgery recovery room came out and talked to us. She let us know that his recovery was going well and he would be moved back to his room sometime. She had no information about the surgery or what procedures had been done, she could only give us the information she had after being with him in recovery. The Dr never communicated with anyone to explain what had been done. The outcome or what he or any of us could expect. He was uncomfortable and in sever pain all night Tuesday into Wednesday. He could not get to sleep and my granddaughter called me telling me he was in so much pain he was physically crying. There is no excuse for any of this story, not one part of it. The fact that all of these thing failed so miserably all at once is incredibly neglectful on everyone behalf, Shame on Woodwinds Shame on St John's Shame on Dr Truong Do the surgeon and the nursing staff. This is horrific and should have never happened.

My dad was sent here from his TCU facility due to abdominal pain from a previous amputation surgery 3 week prior. He was in an ER waiting room for 2 days before he was able to get a private room upstair. The nurse said "at least he got a room and not a hallway". We had this ER nurse, she was us and mean to my dad. She was trying to give him his meds but he wasn't staying awake, she kept shaking or hitting the bed to keep him up. The way these nurses talks to the patients and family members are just unacceptable and rude. Never want to come here again. Stay clear of this place.

Nurses and some nurses assistant (only one. not many were good or seemed to be of any help to the nurses, unfortunately) were amazing to my dad and myself with my million questions & concerns & water request on P3 were absolutely amazing. His surgeon Dr.Watt was amazing and was very thorough. You will be lucky and blessed to receive care from this unit.

Had outpatient surgery 7/2 and cannot praise them enough for great care! I'm hard to please because I'm a retired O.R. Nurse and Infection Control expert. Before staff knew I was a nurse they introduced themselves, their badges were easy to read, hand care was done. Consents were easy to understand and admitting staff made sure all my questions were answered. Everything was clean and I felt safe throughout my visit. Thank you team!