Trinity Health Oakland Hospital

This place used to be amazing but our newborn's stay at this hospital was appalling. The pediatrician behaved as though questions about our baby's diagnosis were a personal insult. Any attempt to get clarity was met with irritation, threats, and outright hostility. Their attitude made it clear they had no interest in communicating with us, just in shutting us down. The nurses were the only competent, humane people in the entire place. They showed real care and tried to help, but they were clearly powerless under a doctor who lied to us, got caught, and acted like accountability was beneath them. What made the situation unbearable was the complete lack of transparency around our baby's extended stay. Time dragged on with no updates, and requests for clarity on the treatment plan was treated like an inconvenience. This added to an incredibly stressful situation caused by the pediatrician. No family should ever be treated this way.

Do not go to this hospital anymore as it has changed for the worse in an extreme way since Trinity has taken over. They will do their best to mistreat you apply stigma's without any basis. Some Dr.s and departments care but the mercy group of doctors here are evil and borderline abusive. There is no continuity of care between the specialists and the attending doctors on the floor. Zero bedside manner are uneducated unqualified to be hospitalists do not care or take into account the patients words or how they feel are in a rush to discharge you long before you're well and the specialists recommendations. Are more than willing to jeopardize your recovery and care nothing about pain and keeping you comfortable while the real doctors try to do their jobs. And with McLaren Oakland not an option to people with anything more then a cut since they were POH it leaves only troy or royal oak beumont the only option for north Oakland county residents. It's sad cause in the past I've only received good positive experiences here. I was born here. But now equal to the low level dangerous type of freeness McLaren . These big corporate buyouts are the reason for the downfalls in healthcare in this country willn only get worse. No matter whose paying for people's insurance., go to Beaumont it'll be work the long waits in the lobby. Praying in make it out of here alive.

I recently visited the emergency department at St. Joseph Mercy Hospital with my wife and our 8-month-old daughter because we were concerned she wasn't swallowing her saliva properly. The check-in process went smoothly -- they took her weight, temperature, and height, and we sat in the waiting area for about 5-10 minutes before being called back. When we were called, the staff member who took us back to triage was an African American woman presenting in a more masculine manner (not sure her exact title). She brought us into the triage area, but I didn't feel comfortable having our infant around other patients who might be sick. During a previous visit, we were placed in a separate room for this exact reason, so I politely asked if we could do that again. Instead of understanding or explaining the situation calmly, she responded in a rude and dismissive tone, saying something like, "Weren't y'all just sitting by people in the lobby?" I explained that we had been keeping our distance and again requested a separate room for our baby's safety. She then said "no" in an aggressive manner. When I asked to speak with a supervisor, she refused and told us, "You can get treated or you can leave." I found this behavior extremely unprofessional and disrespectful, especially when dealing with concerned parents and an infant. We came in seeking care, not conflict. I hope the hospital takes this feedback seriously, as no parent should feel dismissed or talked down to when trying to protect their child's health.

It took over 6 hours for my son to be admitted to this hospital. And now it has taken a whole day for a nurse to call me back and never did. My first call was at 11:45 and I was told the nurse would call me back at 1:47 p.m. and still couldn't get a hold of a nurse, at 5:20 I was called again and nobody would give me any information! Now I'm told that he can call me but I can't call him and he doesn't have a phone in his room so he has to walk down to a phone but he is weak and may not even be able to walk. Now they're telling me I can visit tomorrow after 4:00 p.m. this administration and the people working for this hospital are most likely understaffed or/and have no care. Good luck to anyone who takes their love ones to this hospital!!

My father was brought to this hospital by ambulance, and when I arrived, I was horrified to find him in the middle of a hallway with machines attached to his body that weren't even turned on. Staff walked by and ignored him until I stepped in and requesed they do something. He was treated like he didn't matter, like he was invisible, or worse, like he was homeless. When they finally put him in a room, the communication was nonexistent. Nurses failed to introduce themselves, didn't explain their roles, and didn't provide any updates on his care. Shift changes happened with no communication, leaving me completely in the dark. At one point, my father needed to urinate, and despite asking for help multiple times, no one came. I had to track down a urinal bottle myself to assist him. We received no updates on his condition or labs unless I repeatedly asked. When I finally requested that the nurse ask the doctor to come, it took over an hour before a doctor spoke to us. By then, my father was so frustrated and upset with the lack of care that he decided to leave. To make matters worse, I had raised serious concerns about his need for a mental health evaluation, and those concerns were completely dismissed by the staff. There was no sense of urgency, no compassion, and no real effort to ensure his safety. After leaving this hospital, my father was taken to another hospital, where it was immediately discovered that he had suffered a heart attack. This shocking discovery confirmed how dangerous and negligent the care here was. No family should have to fight this hard just for basic communication and medical attention. My father was neglected, dismissed, and left without critical care at a time when every minute mattered. This hospital failed him, and I would not recommend it to anyone seeking safe or compassionate care.