Trinity Health Michigan Heart - Livonia Campus

Long wait times, puts on hold & never comes back! I was told when questioning how long I'll have to wait, you can always hang up!

Went in for an echocardiogram. Arrived 15 minutes early like I was supposed to, checked in with the receptionist, filled out their paperwork. I waited for over an hour. When I went back to the receptionist to verify I was checked in it turns out that I was NOT, and on top of that the echo tech had already gone home for the day without first seeing if I was there. They tried to blame me for waiting for an hour, but I was giving them the benefit of the doubt because I didn't think they could be that astonishingly incompetent as to botch the one thing they needed to do for me. The whole visit ended up being a waste of my time. Thanks for that.

Sending my patient to Michigan Heart at Trinity Health Ann Arbor. Waited on hold to schedule an appointment over 40 minutes and gave up.

Phone receptionist are the worst of its kind, they do not care, faxed a referral order then called after 2 days and they said that they could not see our patient because she has no Epic chart record and refuses to make one for her. date of call is 5/2/2025 bet 4:15 to 4:30pm .... Trinity Health Admin pls check this people from the comments here looks like front desk and reception is on bad shape

Horrible experiences trying to make appointments here. The front desk/receptionist staff are beyond rude. They have no compassion and are in the wrong field. I took my ailing mother there after she was hospitalized and told by the cardiologist to follow-up with him in 7-10 days in the office. It took over a month to get the appointment...after I got mom there, we checked in and then the receptionist called me back up and told me we would have to reschedule because the doctor was delayed on an emergency. The next available appointment is not until another month! Are you kidding me! Number one.. no phone call to at least let me know not to come..it's not easy for my mom to get around..she is frail! That is why we were going there! When I told her to please get her a sooner appointment as I didn't know if mom would even survive that long, her response was to go to the emergency room then... I wonder if she has a mother? It wasn't my first time there... so I have dealt with these people before..I watch how they talk to patients. Very sad to say the least. No compassion or empathy. However, when a doctor walks by, it's all smiles and attitude changes.. the doctor tells you they want to see you in 7-10 days for a very serious heart condition, but a office receptionist making life and death decisions delays it by 2 months! What's wrong here.?