Cardiology Institute of Michigan

I had a good experience on December 2nd, from check-in to check-out. The entire process was smooth and efficient, but what really stood out were Debbie and Christy (sp?). Both were incredibly professional and took the time to thoroughly explain every step of the testing process, which put me at ease. They were friendly and personable throughout, and even apologized for the doctor running behind schedule. When pop culture trivia came up (related to my side gig), they were game to answer some questions, which made the time fly by. It's clear they genuinely care about creating a positive patient experience. Debbie and Christy (sp?) are real assets to your team!

1-Star Review Cardiology Institute of Michigan - Grand Blanc The technician who performed my echocardiogram was excellent -- professional, kind, and thorough. Unfortunately, that's the only positive part of my experience. The front office staff is absolutely terrible when it comes to patient care. They do not provide test results in a timely fashion, and even when you call to request your own results (which you should be able to access, especially since they haven't sent them to your doctor on time), they make it extremely difficult. The amount of hoops they make you jump through is utterly ridiculous. There is no sense of urgency, no clear communication, and no real concern for the patient. Because of how poorly the staff handles patient needs, this is definitely not a place I would choose to return to.

They had my results for about 2 weeks. No one looked at them or called me or sent them to my primary doctor. The lack of staff/office mgn caring whether or not you have a heart issue happening, is unprofessional and very concerning! Now I don't trust them reading my results since their cognitive ability to do their job is questionable. Do yourself a favor and go elsewhere!

I find it quite concerning that when you walk into a cardiology office--of all places--the lobby strongly smells like cigarette smoke. It immediately raises questions: is it coming from staff, other patients, or a lack of proper cleaning or deodorizing of the space? Regardless of the source, it does not create a clean or healthy first impression for a medical office focused on heart and vascular health. The environment matters, especially for patients who may already be anxious or have respiratory or cardiac conditions. I hope this is addressed, as it significantly detracts from the patient experience

I really liked the doctor!! But the time you spend in here is unbelievable, and in my opinion to many test, my sister was just getting cleared for knee surgery, and her.own doctor did an EKG, then this office did one, plus 4 or 5 more test, then the day I was told we were just getting our test results. They did another EKG. And every time you are there at least 2 hours, her appointment was 10am and it was about 11:15 before we even seen the doctor.